topic Re: iPhone 13 isn’t connecting to ee network. in Apple Devices

iPhone 13 isn’t connecting to ee network.

Scorpio369 — Mon, 07 Apr 2025 22:54:54 GMT

iPhone 13 isn’t connecting to ee network. It started when I went abroad and now I’m back on the uk it’s still isn’t connecting to the network.
do I can’t receive or make calls or texts unless I’m o. Wifi.

I am using a SIM card in my phone.

I have Change network selection from auto selection to ee and back to auto. I have changed to airplane mode to on and off. I have rebooted the phone.

any help ie advice would be great.

Re: iPhone 13 isn’t connecting to ee network.

Scorpio369 — Mon, 07 Apr 2025 22:58:10 GMT

Also on the About the phone it says under physical sim = not available.

Re: iPhone 13 isn’t connecting to ee network.

bristolian — Tue, 08 Apr 2025 07:28:49 GMT

If you're able to make & receive calls while on WiFi-calling, your SIM must be working - although it does otherwise explain the symptoms when using mobile.

Does toggling flight mode restore your coverage, even if only for a short time?

Are you able to try a 2way SIM-swap..

Put a known-working SIM in your phone - what result?

Put your SIM in a known working phone - what result?

Re: iPhone 13 isn’t connecting to ee network.

Christopher_G — Tue, 08 Apr 2025 07:28:55 GMT

Hi @Scorpio369

Welcome to the community.

Could you try resetting the network settings please?

Tap Settings > General >Transfer or Reset iPhone > Reset > Reset Network settings > Follow on-screen prompts.

Let me know if it's then working.

Chris