topic Re: Replacement Iphone in Apple Devices

Replacement Iphone

kayleejrt — Sun, 06 Apr 2025 15:30:59 GMT

I have been sent out a replacement iPhone 14 pro max as mine was broken. It wont switch on its been on charge for hours I've also tried doing the reboot that was mentioned on here but nothing is working.

Re: Replacement Iphone

Northerner — Sun, 06 Apr 2025 15:48:04 GMT

Hi @kayleejrt

If this was an insurance replacement you'll need to speak to your insurers tomorrow.

Thanks

Re: Replacement Iphone

Chris_S — Mon, 07 Apr 2025 08:37:06 GMT

Hi @kayleejrt Does a charging light or symbol appear on your phone when you plug it into your charger?

Have you tried using a different charger?

Chris S

Re: Replacement Iphone

kayleejrt — Mon, 07 Apr 2025 17:08:39 GMT

nothing comes up and yes i have.

Re: Replacement Iphone

Katie_B — Mon, 07 Apr 2025 17:51:58 GMT

Thanks for getting back to us @kayleejrt.

If you have tried another charger and socket and still experiencing this, I'd recommend getting in touch so our insurance team can investigate this further.

Katie