topic Re: Not letting me sign in in Apple Devices

Not letting me sign in

Youngie79 — Sun, 16 Mar 2025 21:02:06 GMT

I have had Apple Music for a while now. But it's has now signed me out saying I need to sign up again? When I do it says I cannot use my phone number? I have Apple Music as free add on. I've contacted Apple but they are saying i would need to sign in with an email. But it's asking for a phone number. So what am I supposed to do?

Re: Not letting me sign in

Chris_B — Sun, 16 Mar 2025 21:10:59 GMT

@Youngie79 Are you using a iPhone ? If you are are you not logged in to your Apple account on that device?

Your number is already registered against an Apple account so you can not create a new account with that number

Re: Not letting me sign in

Youngie79 — Wed, 19 Mar 2025 18:05:55 GMT

No I have Samsung s24 ultra not an iPhone

Re: Not letting me sign in

Chris_B — Wed, 19 Mar 2025 21:54:02 GMT

@Youngie79 What does it say on your EE account under add ons ? Post a picture of this add on.

Re: Not letting me sign in

mdnn85 — Wed, 02 Apr 2025 15:28:06 GMT

Have you tried requesting a password reset using the email address that is registered to your EE account? If Apple Music is a free add-on through EE they may have set it up using the email address they hold for you, I may be wrong but I don't think you can set up an Apple ID with just a phone number?

Re: Not letting me sign in

Youngie79 — Wed, 02 Apr 2025 16:25:55 GMT

It's still not working. You have to put your mobile number in not email as
its through EE. I have even tried to reset my password but error keeps
coming up. See attached

Kind regards
SCOTT YOUNG

Re: Not letting me sign in

Rach_H — Thu, 03 Apr 2025 08:31:45 GMT

I'd recommend giving our team a call @Youngie79, and they will be able to take a look into this for you.

Rach