topic Re: Just paired watch plan but it’s showing expired? in Apple Devices

Just paired watch plan but it’s showing expired?

Samcress — Tue, 18 Feb 2025 22:14:43 GMT

Hi guys,

I’ve just renewed my sim only contract and I now get free Apple Watch plan with it. I set it up this morning by choosing the £7 p/m plan understanding it gets discounted at the billing stage. It’s was showing activating but now showing expired in my watch app and the page to manage it in the watch app just times out. When logged into my ee account on the website the plan is there with a number for the watch but nothing is working??

Re: Just paired watch plan but it’s showing expired?

Price2068 — Wed, 19 Feb 2025 06:24:39 GMT

I have same thing will be phoning them today

Re: Just paired watch plan but it’s showing expired?

Lesley_W — Wed, 19 Feb 2025 09:41:46 GMT

Hi @Samcress

Thanks for coming to our community.

Did it seem to activate ok or did you get an error code at all?

Lesley

Re: Just paired watch plan but it’s showing expired?

Samcress — Wed, 19 Feb 2025 11:49:42 GMT

I don’t think it ever activated at all. It was showing activating in the morning then the next time I looked in the evening it said expired.

Re: Just paired watch plan but it’s showing expired?

Lesley_W — Wed, 19 Feb 2025 12:13:31 GMT

Thanks @Samcress

When you open the watch app does it prompt you to pair it again?

Lesley

Re: Just paired watch plan but it’s showing expired?

Price2068 — Thu, 20 Feb 2025 06:06:43 GMT

It comes up with error code and my watch says no plan

Re: Just paired watch plan but it’s showing expired?

Alex_H — Thu, 20 Feb 2025 08:44:04 GMT

Hi @Price2068,

If your plan is showing expired then it will likely need a replacement eSIM for the watch which will then allow you to set up the watch plan again. So I would recommend giving our technical team a call on 150 when you have the chance and they can put that through for you.

They will need the EID of the watch from you which you can get on the watch itself in Settings>General> About>EID or the same steps within the watch app on your phone.

Alex

Re: Just paired watch plan but it’s showing expired?

Tony3050 — Fri, 21 Mar 2025 20:41:44 GMT

Same problem for me. Been one week no solution. Hours on phone no good. Replaced my ESIM 3 times same result. Now gone to above level 2 and they recommended the same fix. I told them it would not work and guess what? It didn’t work. I’ve now been told to wait until Monday when they can do the same again. By the end of Monday I’ll have to use the cooling off period to cancel unless it’s sorted. I came to EE from three due their ineptitude. Different company, same sh**. Grrrrrrr

Re: Just paired watch plan but it’s showing expired?

Price2068 — Fri, 21 Mar 2025 23:20:55 GMT

I had to phone ee had same problem they unpaired it an re done it and works
fine now

Re: Just paired watch plan but it’s showing expired?

Tony3050 — Sat, 22 Mar 2025 09:51:25 GMT

Not worked for me. Unpairing was the first thing I did. No difference at all.

Re: Just paired watch plan but it’s showing expired?

MelihKocoglu — Wed, 02 Apr 2025 10:57:51 GMT

Have the same issue its been 3 days for now, keeps showing me expired on the watch app, tried eveything over and over. Has there been any improvement on your case? Been thinking about using the cooling-off period if there is no solution to it.

Re: Just paired watch plan but it’s showing expired?

Tony3050 — Wed, 02 Apr 2025 13:07:26 GMT

I eventually got through to whatever comes after level 2 support. Replacing Esim failed several times but eventually worked after 6 days. The tech said it just needed time so the number was ported correctly from the phone to Esim . I’d stick with it but keep escalating the problem. Tbh EE have eventually been excellent on this and got it sorted.

Re: Just paired watch plan but it’s showing expired?

MelihKocoglu — Wed, 02 Apr 2025 13:37:47 GMT

Well, Im relieved that there is a solution, called CS countless times and went through the same steps, if waiting a few days solves the issue, might as well just wait. I will update this article as soon as I have solved the issue.