topic Re: Watch plan in Apple Devices

Watch plan

emloch — Mon, 10 Mar 2025 20:42:50 GMT

Keep getting error code 012 when trying to purchase a watch data plan

Ritu_D — Tue, 11 Mar 2025 08:59:08 GMT

Good morning @emloch

Welcome back to the community.

Did you have a watch plan on your account previously?

Thanks

Ritu

emloch — Tue, 11 Mar 2025 10:34:05 GMT

No.. I’ve was on non contract pay monthly previously and now I’ve upgraded to a essentials plus contract which includes watch data

Ritu_D — Tue, 11 Mar 2025 10:53:56 GMT

Could I check what phone and watch you are using please @emloch

emloch — Tue, 11 Mar 2025 20:52:12 GMT

It’s an iPhone 14 Pro Max and an Apple Watch Series 5

Michael_D — Wed, 12 Mar 2025 08:37:56 GMT

Is the software up to date on both the phone and the watch?

When you go into the Watch app on your iPhone and select Mobile Data, does it show a plan there?

Michael

emloch — Wed, 12 Mar 2025 10:31:40 GMT

Yes they are both up to date.. No plan there I’m trying to set one up which is where I keep getting the error code 012

Michael_D — Wed, 12 Mar 2025 10:39:35 GMT

If there is no plan showing at the moment, and the software is up to date, I'd recommend giving our tech guides a call.

They'll be able to access your account and help you to get the watch plan up and running.
Michael