topic Re: I.P address in Apple Devices

I.P address

samandcassie — Fri, 07 Mar 2025 19:41:55 GMT

My IP address on my iPhone and iPad both show up as if I’m outside UK. I can’t use the lottery. My husband’s phone and tablet are fine. How can I change it?

Re: I.P address

XRaySpeX — Fri, 07 Mar 2025 20:05:03 GMT

Try rebooting the devices.

Are you connected to the mobile network or WiFi?

Re: I.P address

samandcassie — Fri, 07 Mar 2025 20:07:02 GMT

Doesn’t matter which. It’s the same on both

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Re: I.P address

XRaySpeX — Fri, 07 Mar 2025 20:16:41 GMT

What do you mean that it doesn’t matter which? You'll get a diff public IP from the mobile network than you would from your home BB router. They can't be the same!

Show us the 1st 2 parts of the IP you're talking about.

Re: I.P address

samandcassie — Fri, 07 Mar 2025 20:34:02 GMT

I mean it doesn’t matter whether i use WiFi or mobile data. I still can’t use the lottery pages

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Re: I.P address

XRaySpeX — Fri, 07 Mar 2025 20:43:05 GMT

Unless I know something about this IP I can't advise you further.

Re: I.P address

samandcassie — Fri, 07 Mar 2025 20:45:02 GMT

What do you need to know and where do I find it?

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Re: I.P address

XRaySpeX — Fri, 07 Mar 2025 20:54:06 GMT

To check it's really a non-UK IP.

Check it out at What Is My IP Address

Re: I.P address

Chris_B — Fri, 07 Mar 2025 21:20:09 GMT

@samandcassie Are you using iCloud private relay ? You can check this in settings> click your name at the top>iCloud>and scroll down. On the right you’ll see iCloud private relay. If it’s on try switching it off.

Re: I.P address

samandcassie — Fri, 07 Mar 2025 21:25:02 GMT

That’s worked! Thank you!

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Re: I.P address

Chris_B — Fri, 07 Mar 2025 21:30:14 GMT

@samandcassie That’s great to hear. But it should work as I too also use iCloud private relay and I have no issues with connecting to the lottery. Are you using the lottery app or are you going online to do this. Ive just tested it via safari and it worked for me via cellular data. It did question if I was in the uk and i just click yes and then logged in. I know it works via the lottery app as I did this tonight.

Re: I.P address

samandcassie — Fri, 07 Mar 2025 21:32:02 GMT

I tried both the app and via safari. It’s been like that for ages. I didn’t even know I had private relay switched on.

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Re: I.P address

Chris_B — Fri, 07 Mar 2025 21:34:22 GMT

@samandcassie When iCloud private relay was made available it did cause issues like this for awhile for me but I just kept trying and now it just works with relay switched on.

Re: I.P address

samandcassie — Fri, 07 Mar 2025 21:37:02 GMT

I’ll try switching it on again but now I know the problem I can just switch it off if I want to use the lottery. Thanks for all your help.

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Re: I.P address

Chris_B — Fri, 07 Mar 2025 21:57:20 GMT

@samandcassie No problem and don’t forget me if you win, lol

Re: I.P address

Daveathove — Wed, 07 May 2025 14:18:19 GMT

I had the same problem today with the Lottery, was unable to explain this to EE but the above solution works. I have no idea how private relay was switched on but at least I now know what is happening.