topic Re: unable to connect cellular to Apple Watch Series 10 in Apple Devices

unable to connect cellular to Apple Watch Series 10

liu02 — Mon, 03 Mar 2025 15:04:05 GMT

Hello, I want to connect the ee cellular data to my Apple Watch Series 10 but failed to connect to the server. I am sure that my current ee mobile plan is a monthly-pay one. Could anyone help me solve the problem? Thanks a lot.

Re: unable to connect cellular to Apple Watch Series 10

Schockwave — Mon, 03 Mar 2025 16:11:11 GMT

L @liu02 , you can check via the EE App whether you have a monthly contract, then use the Apple Watch app to pair with the phone, check here:

https://ee.co.uk/help/mobile/smart-watches/set-up-my-apple-watch

Re: unable to connect cellular to Apple Watch Series 10

liu02 — Mon, 03 Mar 2025 16:47:40 GMT

I have a monthly contract but fail to connect to the server when I proceed in the iOS Watch App. Not quite sure why.

Re: unable to connect cellular to Apple Watch Series 10

Lesley_W — Mon, 03 Mar 2025 18:52:45 GMT

Hi @liu02

Welcome to our community.

Are you trying this on mobile data or WiFi?

Lesley

Re: unable to connect cellular to Apple Watch Series 10

liu02 — Mon, 03 Mar 2025 22:59:00 GMT

On mobile data, thank you.

Re: unable to connect cellular to Apple Watch Series 10

Alex_H — Tue, 04 Mar 2025 09:31:20 GMT

@liu02 Just to check at what point is it you are getting that error during the process to buy a data plan for the watch?

What does it show on the watch app when you just select Mobile Service before doing anything else?

Alex

Re: unable to connect cellular to Apple Watch Series 10

liu02 — Tue, 04 Mar 2025 11:42:57 GMT

When I click the button of "set cellular" on the Watch App on my Iphone , a window poped up showing me the connection failure due to a disconnection with the server and told me to try later. However, I've tried multiple times last two days and the problem remains.

Re: unable to connect cellular to Apple Watch Series 10

Alex_H — Tue, 04 Mar 2025 13:26:38 GMT

@liu02 Make sure both your phone and watch software is up to date. But if that error keeps happening you would need to give our technical team a call on 150 as they will need to run some checks on your account to help get it resolved.

Alex