https://community.ee.co.uk/t5/Apple-Devices/E-som/m-p/1506959#M152466 <P>Got a replacement iPhone I didn’t get chance to change the eSIM. EE sent me a replacement via the app. Now it says it’s sending me a pin via text however I can’t receive texts as the eSIM isn’t activated. Dose anyone know what to do?&nbsp;</P> Thu, 13 Feb 2025 22:27:17 GMT Chris19846 2025-02-13T22:27:17Z https://community.ee.co.uk/t5/Apple-Devices/E-som/m-p/1506959#M152466 <P>Got a replacement iPhone I didn’t get chance to change the eSIM. EE sent me a replacement via the app. Now it says it’s sending me a pin via text however I can’t receive texts as the eSIM isn’t activated. Dose anyone know what to do?&nbsp;</P> Thu, 13 Feb 2025 22:27:17 GMT https://community.ee.co.uk/t5/Apple-Devices/E-som/m-p/1506959#M152466 Chris19846 2025-02-13T22:27:17Z https://community.ee.co.uk/t5/Apple-Devices/E-som/m-p/1507061#M152467 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4696522">@Chris19846</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>You would need to have the previous phone and SIM access and available to be able to set up a new eSIM in the EE app, as it would need to send the text code through for security.</P> <P>If that isn't an option, you can either go to an <A href="https://ee.co.uk/store-finder" target="_blank">EE store</A> with some photo ID (either a driving licence or passport) to get an eSIM activated, or <A href="https://ee.co.uk/help/contact-ee" target="_blank">give our team a call</A> to have a QR code sent in the post to activate it again.</P> <P>Michael</P> Fri, 14 Feb 2025 08:40:59 GMT https://community.ee.co.uk/t5/Apple-Devices/E-som/m-p/1507061#M152467 Michael_D 2025-02-14T08:40:59Z