topic Re: Looking for an update on lost mobile in Apple Devices

Looking for an update on lost mobile

Niyanth — Tue, 07 Jan 2025 12:20:09 GMT

To whom it may concern,

I lost my mobile last month and raised the issue with the EE claims and insurance team. They are saying that they'll call me from over a month, but no one is really calling and not giving proper update.

Re: Looking for an update on lost mobile

Katie_B — Tue, 07 Jan 2025 13:29:28 GMT

Hello @Niyanth.

Thanks for coming here.

I am sorry to hear you lost your mobile phone.

What was the latest update provided by our Insurance team?

Katie

Re: Looking for an update on lost mobile

Chris_B — Tue, 07 Jan 2025 13:29:48 GMT

@Niyanth You need to call them, this is a public forum that has no access to your account or knows anything about your insurance claim.

Re: Looking for an update on lost mobile

Niyanth — Tue, 07 Jan 2025 13:54:45 GMT

Hi Katie,

Thanks for your response.

The team supposed to call me on 2nd of Jan but I didn't received any calls. I made more than 40 calls from last month but no response.

Re: Looking for an update on lost mobile

Katie_B — Tue, 07 Jan 2025 14:01:43 GMT

Thanks for getting back to us @Niyanth.

Have you tried calling since your failed call back?

We have no access to Insurance updates here on the EE Community.

Katie