topic Re: Apple Watch set up in Apple Devices

Apple Watch set up

psfeder — Tue, 24 Dec 2024 18:54:45 GMT

Hi all

Firstly, merry Christmas to you all!

I’ve just bought a sim only plan (Unlimited Full Works for iPhone) and I’m trying to enable mobile data on my Apple Watch. I get the attached error.

Anyone overcome this or offer a fix?

Many thanks Paul

Re: Apple Watch set up

Chris_B — Tue, 24 Dec 2024 19:10:54 GMT

@psfeder Via your online EE account you need to change your user status from user to bill payer. At present you’re not the bill payer so you don’t have authority to add anything to the account.

Re: Apple Watch set up

Den123 — Tue, 24 Dec 2024 19:11:03 GMT

i had this problem with my apple watch ultra 2 i had to ring customer service to activated the e sim in the watch and then after that it started working hope that helped

Re: Apple Watch set up

Chris_B — Tue, 24 Dec 2024 21:26:34 GMT

@Den123 That’s because they changed your user status from user to bill payer which you can do yourself via your online EE account.

Re: Apple Watch set up

psfeder — Thu, 26 Dec 2024 16:32:42 GMT

Interesting, when I tried to enable my data plan today I get this error:

Will need to call them tomorrow to sort.