topic Re: I bought an iPhone and received a nerf gun in Apple Devices

I bought an iPhone and received a nerf gun

Mosesmorrison — Fri, 20 Dec 2024 21:23:33 GMT

I bought an iPhone 16 in store from the EE shop. 3 days later I received a toy nerf gun from DPD, I took it into the store and explained what had happened, they keep directing me to customer service, customer service keeps directing me to the store, I had a police report, I’ve contacted trading standards, what else can I do to resolve this situation?

Re: I bought an iPhone and received a nerf gun

Chris_B — Fri, 20 Dec 2024 21:25:44 GMT

@Mosesmorrison If you ordered in store it’s the store you must return too. They ordered the device for you.

Re: I bought an iPhone and received a nerf gun

Matt_124 — Fri, 20 Dec 2024 21:34:23 GMT

The store should be able to assist you with calling customer services, perhaps they don't want to take the time to do this but it's only good customer care and you are their customer at the end of the day... My local store has always been great for this kind of thing, but I suppose it depends on their mindset as to whether they try to fob you off.

The issue will likely have to be raised with a central EE team for an investigation as they are dispatched from the warehouse via the courier, but the least they store can do is help you with this process when they sold it to you at the end of the day.

Re: I bought an iPhone and received a nerf gun

XRaySpeX — Fri, 20 Dec 2024 21:58:20 GMT

@Mosesmorrison : Are you saying either:

You ordered an iPhone instore & received a toy gun instead, OR
You bought an iPhone from a store & received a toy gun by courier in addition?

Re: I bought an iPhone and received a nerf gun

Mosesmorrison — Sat, 21 Dec 2024 07:05:06 GMT

I ordered the iPhone in store and it got delivered 3 days later by DPD and it was a nerf gun,

Re: I bought an iPhone and received a nerf gun

Mosesmorrison — Sat, 21 Dec 2024 07:06:11 GMT

Yes that’s what everyone is saying, I think the people in store are just incompetent as they don’t know what to do, I’m going in to see the manager today and hopefully he can help me out. Thankyou

Re: I bought an iPhone and received a nerf gun

Christopher_G — Sat, 21 Dec 2024 08:01:19 GMT

Hi @Mosesmorrison

It sounds like a good idea to speak to the manager so that they can raise this internally so that it can be looked into fully.

Please keep us updated with what happens.

Chris