topic Re: Iphone 12 promax call issues in Apple Devices

Iphone 12 promax call issues

Bale56 — Thu, 19 Dec 2024 12:54:32 GMT

My IPhone 12 failed under warranty i asked EE to replace the phone, but they insisted in taking it to Apple, which i did and Apple replaced the logic board.

Originally, i had an e sim, but this has been removed when repaired. I checked on EE website they would issue a new one, great, so i carried out their instructions, and they asked for an code that they were sending to messenger.

Messenger does not work because their is no sim! I tried this again with a physical sim, same problem exists.

I tried calling through my wife's phone only to be met by the most incredibly frustrating phone answering service, {the old 150 service was excellent} which got me no were.

I tried 2 x EE shop's, one had no internet, the other fobbed me off with some excuse, it will work in an 1 hour, which it didn't!

The only way i can make calls is via whatsapp or use email.

I have been a loyal EE customer for a long time, and i have seen standards fall, EE told me to go to Apple and they should have checked on the repair making sure everything was completed to my satisfaction!

I hope somebody can assist thank you.

Re: Iphone 12 promax call issues

Chris_B — Thu, 19 Dec 2024 13:04:12 GMT

@Bale56 you can call customer support and request that they activate the eSIM remotely or you can request a replacement SIM card you can do this at any EE store and you just need in date photo ID with you.

Re: Iphone 12 promax call issues

Bale56 — Thu, 19 Dec 2024 13:33:10 GMT

Hi Chris,

Do you have a direct number for customer support?

cheers

Re: Iphone 12 promax call issues

bristolian — Thu, 19 Dec 2024 14:33:01 GMT

@Bale56 wrote:

Do you have a direct number for customer support?

150 from an EE mobile or 07953 966150 otherwise

https://ee.co.uk/help/contact-ee