topic Re: Apple Watch eSim QR code in Apple Devices

Apple Watch eSim QR code

samfieldhouse — Fri, 13 Dec 2024 00:44:04 GMT

EE have sent me a QR code for my new watch eSim contract.

How do I get that eSim onto my watch?

Within the watch app it's only possible to add and pay for a new £7 contract.
And if I scan the QR code, my phone wants to add the eSim to my phone.

Re: Apple Watch eSim QR code

Chris_B — Fri, 13 Dec 2024 08:23:03 GMT

@samfieldhouse You can not scan a QR code for the watch. Is this a new watch that is replacing an old watch that’s on contract ? If it is you just backup the watch and disconnect it from your phone and your given the option to keep the tariff you then set up the new watch and you get the option to add the current watch contract to the new watch.

Re: Apple Watch eSim QR code

samfieldhouse — Fri, 13 Dec 2024 12:13:53 GMT

Morning!
Same old watch. New contract.
I was paying £7/month.
EE (over the phone) ended that contact and changed it to the free one.
I’ve had the texts to say that the free discount bas been applied to my account.
I can see the free watch PAYM on my account and bill.
EE have sent me a QR code in the post.
So how do I activate the new contract on my watch?

Re: Apple Watch eSim QR code

Matt_124 — Fri, 13 Dec 2024 13:50:24 GMT

Try going into your Watch App and readding the data plan through there to see if it picks up the one they've changed it to.

Other than that might have to ring and see if technical can add it manually onto your watch using the details.

Re: Apple Watch eSim QR code

w0mp — Mon, 16 Dec 2024 19:25:20 GMT

You should be able to open the Watch App, select Mobile Services, and there should be an option to add a plan. It will then contact EE and obtain its data plan. 😊

Re: Apple Watch eSim QR code

samfieldhouse — Mon, 16 Dec 2024 20:52:03 GMT

Thanks for the tips 😊
Sadly the only 'add a plan' option is a paid one - and I already have a free one. I'll try resetting it.

Re: Apple Watch eSim QR code

Matt_124 — Mon, 16 Dec 2024 21:33:56 GMT

Think you would have to contact EE Technical Help and they can manually link it to your watch EID.

Re: Apple Watch eSim QR code

w0mp — Mon, 16 Dec 2024 21:35:39 GMT

I would contact EE and just confirm the watch plan is active on your account.

Re: Apple Watch eSim QR code

samfieldhouse — Fri, 27 Dec 2024 20:08:26 GMT

This is now solved thanks to EE technical support. they had to manually match the EID to the e-SIM. There was an incorrect EID showing on the EE system.