topic Re: Convert physical ee sim to eSIM on iPhone in Apple Devices

Convert physical ee sim to eSIM on iPhone

Skye1985 — Thu, 28 Nov 2024 15:52:02 GMT

Have a new iPhone which does not have physical SIM card slot. Gift from friend in USA. I want to convert my physical ee sim to eSIM before I transfer everything to new iPhone. I thought it would be easy. Settings menu, hit blue convert ESIM button , then confirm. Just checked via ee help and they say I have to get to ee shop to do this. Have I missed something?

Re: Convert physical ee sim to eSIM on iPhone

Alex_H — Thu, 28 Nov 2024 18:09:30 GMT

Hi @Skye1985,

Welcome to the EE Community

That is through the settings menu on the phone itself you had tried? Have you tried via the EE app on your phone?

You would login, hit the profile button in the top right, select Settings and Permissions. Next select Replace SIM/eSIM, select your number and select eSIM and then follow the instructions from there.

Alex

Re: Convert physical ee sim to eSIM on iPhone

Chris_B — Thu, 28 Nov 2024 18:20:17 GMT

@Skye1985 Just to check you are a contract customer ? That includes sim only. eSims are not available to PAYG customers.

Re: Convert physical ee sim to eSIM on iPhone

Skye1985 — Thu, 28 Nov 2024 21:18:32 GMT

Yes. I am contract customer

Re: Convert physical ee sim to eSIM on iPhone

Michael_D — Fri, 29 Nov 2024 10:13:55 GMT

Great @Skye1985, you should be able follow the steps that @Alex_H mentioned above to download and install the eSIM from your EE app.

Let me know how that goes.

Michael