topic Re: Texts not sending iPhone 13 in Apple Devices

Texts not sending iPhone 13

Annasteven — Tue, 26 Nov 2024 20:40:27 GMT

I can’t send texts anymore since I returned from two months overseas where I was using another eSIM (now deleted). I have gone through all the steps suggested on EE device fixes page including a master reset and still won’t send. Calls and texts are being received fine. It just comes up with a Can’t Deliver message. Help!

Re: Texts not sending iPhone 13

Annasteven — Wed, 27 Nov 2024 08:24:24 GMT

I’ve discovered this morning that I can send iMessages to other Apple users, but I can’t send texts to anyone at all

Re: Texts not sending iPhone 13

Katie_B — Wed, 27 Nov 2024 09:28:02 GMT

Hello @Annasteven.

Are you using a physical SIM or an eSIM?

Is your number pay monthly or pay as you go?

Are you connected to WiFi when sending iMessages?

Katie

Re: Texts not sending iPhone 13

Annasteven — Wed, 27 Nov 2024 10:02:32 GMT

Hi there Kate

its an eSIM, yes on WiFi and I pay monthly

Re: Texts not sending iPhone 13

Katie_B — Wed, 27 Nov 2024 10:43:26 GMT

Hi @Annasteven.

Have you tried disconnecting from the EE network then reconnecting?

Katie

Re: Texts not sending iPhone 13

Annasteven — Wed, 27 Nov 2024 11:38:40 GMT

That worked!!

I just toggled the network selection but that option wasn't available until this morning. It was like some of the settings options were missing

All good thanks so much 🙂

Re: Texts not sending iPhone 13

Katie_B — Wed, 27 Nov 2024 12:05:39 GMT

That's great to hear @Annasteven.

Thanks so much for letting me know.

Katie