topic New iphone 16 - unable to make calls or texts so can't contact EE in Apple Devices https://community.ee.co.uk/t5/Apple-Devices/New-iphone-16-unable-to-make-calls-or-texts-so-can-t-contact-EE/m-p/1471177#M151696 <P>I got a new iphone 16 yesterday, transferred from my old phone (so that no longer works) but can't make calls or texts on my new phone (unable to verify number) and therefore can't contact EE to sort it out</P> Fri, 08 Nov 2024 09:32:48 GMT Anita369 2024-11-08T09:32:48Z New iphone 16 - unable to make calls or texts so can't contact EE https://community.ee.co.uk/t5/Apple-Devices/New-iphone-16-unable-to-make-calls-or-texts-so-can-t-contact-EE/m-p/1471177#M151696 <P>I got a new iphone 16 yesterday, transferred from my old phone (so that no longer works) but can't make calls or texts on my new phone (unable to verify number) and therefore can't contact EE to sort it out</P> Fri, 08 Nov 2024 09:32:48 GMT https://community.ee.co.uk/t5/Apple-Devices/New-iphone-16-unable-to-make-calls-or-texts-so-can-t-contact-EE/m-p/1471177#M151696 Anita369 2024-11-08T09:32:48Z Re: New iphone 16 - unable to make calls or texts so can't contact EE https://community.ee.co.uk/t5/Apple-Devices/New-iphone-16-unable-to-make-calls-or-texts-so-can-t-contact-EE/m-p/1471180#M151697 <P>Hi&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2610732">@Anita369</a>&nbsp;</P> <P>So you were on EE before and upgraded? Did you have a physical SIM or an eSIM? How did you transfer this over?</P> Fri, 08 Nov 2024 09:36:18 GMT https://community.ee.co.uk/t5/Apple-Devices/New-iphone-16-unable-to-make-calls-or-texts-so-can-t-contact-EE/m-p/1471180#M151697 chistery 2024-11-08T09:36:18Z Re: New iphone 16 - unable to make calls or texts so can't contact EE https://community.ee.co.uk/t5/Apple-Devices/New-iphone-16-unable-to-make-calls-or-texts-so-can-t-contact-EE/m-p/1471279#M151710 <P>If you're using a physical SIM, does it still work in your old phone?</P> Fri, 08 Nov 2024 12:43:31 GMT https://community.ee.co.uk/t5/Apple-Devices/New-iphone-16-unable-to-make-calls-or-texts-so-can-t-contact-EE/m-p/1471279#M151710 bristolian 2024-11-08T12:43:31Z Re: New iphone 16 - unable to make calls or texts so can't contact EE https://community.ee.co.uk/t5/Apple-Devices/New-iphone-16-unable-to-make-calls-or-texts-so-can-t-contact-EE/m-p/1501693#M152351 <P>I have the same issue please help</P> Thu, 30 Jan 2025 12:00:23 GMT https://community.ee.co.uk/t5/Apple-Devices/New-iphone-16-unable-to-make-calls-or-texts-so-can-t-contact-EE/m-p/1501693#M152351 SeanDrisc 2025-01-30T12:00:23Z Re: New iphone 16 - unable to make calls or texts so can't contact EE https://community.ee.co.uk/t5/Apple-Devices/New-iphone-16-unable-to-make-calls-or-texts-so-can-t-contact-EE/m-p/1501730#M152352 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1062538">@SeanDrisc</a></SPAN></SPAN>, welcome to the EE Community!</P> <P>When you switched to your new iPhone, did you move over your existing SIM, or do you have an eSIM?</P> <P>If it's the former, will this still work in your old phone?<BR />Peter</P> Thu, 30 Jan 2025 13:22:34 GMT https://community.ee.co.uk/t5/Apple-Devices/New-iphone-16-unable-to-make-calls-or-texts-so-can-t-contact-EE/m-p/1501730#M152352 Peter_W 2025-01-30T13:22:34Z Re: New iphone 16 - unable to make calls or texts so can't contact EE https://community.ee.co.uk/t5/Apple-Devices/New-iphone-16-unable-to-make-calls-or-texts-so-can-t-contact-EE/m-p/1501798#M152353 <P>Hi</P><P>ive the same problem and I moved my old sim over to the new iPhone 11</P> Thu, 30 Jan 2025 17:16:05 GMT https://community.ee.co.uk/t5/Apple-Devices/New-iphone-16-unable-to-make-calls-or-texts-so-can-t-contact-EE/m-p/1501798#M152353 Bellesmum67 2025-01-30T17:16:05Z Re: New iphone 16 - unable to make calls or texts so can't contact EE https://community.ee.co.uk/t5/Apple-Devices/New-iphone-16-unable-to-make-calls-or-texts-so-can-t-contact-EE/m-p/1501829#M152354 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4681266">@Bellesmum67</a></SPAN>&nbsp;</P> <P>Does the SIM still work in another phone? Did you get a new SIM with your new iPhone? If so, could you try using that please?</P> <P>Chris</P> Thu, 30 Jan 2025 18:39:47 GMT https://community.ee.co.uk/t5/Apple-Devices/New-iphone-16-unable-to-make-calls-or-texts-so-can-t-contact-EE/m-p/1501829#M152354 Christopher_G 2025-01-30T18:39:47Z Re: New iphone 16 - unable to make calls or texts so can't contact EE https://community.ee.co.uk/t5/Apple-Devices/New-iphone-16-unable-to-make-calls-or-texts-so-can-t-contact-EE/m-p/1501867#M152356 It’s actually an iPhone 11 sorry. Yes it works in other phones<BR />Diane<BR />Sent from my iPhone Thu, 30 Jan 2025 21:19:18 GMT https://community.ee.co.uk/t5/Apple-Devices/New-iphone-16-unable-to-make-calls-or-texts-so-can-t-contact-EE/m-p/1501867#M152356 Bellesmum67 2025-01-30T21:19:18Z Re: New iphone 16 - unable to make calls or texts so can't contact EE https://community.ee.co.uk/t5/Apple-Devices/New-iphone-16-unable-to-make-calls-or-texts-so-can-t-contact-EE/m-p/1501965#M152357 <P>Thanks <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4681266">@Bellesmum67</a></SPAN>&nbsp;</P> <P>If the SIM is working in other phones, we can rule the SIM out.</P> <P>What happens when you put the SIM in the new phone? Do you see an error message?</P> <P>Is it a brand new phone that you have received as an upgrade?</P> <P>Michael</P> Fri, 31 Jan 2025 09:42:55 GMT https://community.ee.co.uk/t5/Apple-Devices/New-iphone-16-unable-to-make-calls-or-texts-so-can-t-contact-EE/m-p/1501965#M152357 Michael_D 2025-01-31T09:42:55Z