topic Re: New iPhone 13 set-up in Apple Devices

New iPhone 13 set-up

Bathparent — Wed, 27 Sep 2023 10:09:58 GMT

I've just received a new iPhone 13 and have followed the set-up instructions. However, while I can use my passcode to access the phone, it appears to be stuck on 'Software Update', an icon for Apple Inc342MB, then 'Download and Install' with a spinning icon next to it. It's been like this overnight and not moving on.

The phone is connected to my wi-fe and a power source.

Any ideas, please, why it is taking so long?

Thanks

Re: New iPhone 13 set-up

Katie_B — Wed, 27 Sep 2023 12:31:50 GMT

Hello @Bathparent.

Welcome to the community.

Have you tried doing a soft reset of the device?

You can do this by following these steps:

Pressing and releasing the volume up button > Press and release the volume down button > Press and hold the side button until the screen turns off.

Katie

Re: New iPhone 13 set-up

Bathparent — Wed, 27 Sep 2023 12:39:51 GMT

Hi Katie

Thank you for your reply. I've carried out a soft reset and much the same thing has happened again.

While my old phone has 'Finish on New iPhone - Keep this iPhone near your new iPhone while your information is transferred' with a rotating icon below, the new iPhone 13 appears stuck, with 'Reconnecting' on the screen and a rotating icon above.

Ian

Re: New iPhone 13 set-up

Katie_B — Wed, 27 Sep 2023 12:53:30 GMT

Thanks for getting back to me @Bathparent.

Have you got your SIM in the new device?

Katie

Re: New iPhone 13 set-up

Sarahleverage26 — Mon, 02 Oct 2023 21:25:16 GMT

I am currently having the same problem aswell . I have tried it twice and ohone is still stuck on software update .

Re: New iPhone 13 set-up

Sarahleverage26 — Mon, 02 Oct 2023 21:28:56 GMT

I have the same situation and nothing working it’s stuck on software update .

Re: New iPhone 13 set-up

Christopher_G — Tue, 03 Oct 2023 06:59:54 GMT

Hi @Sarahleverage26

This thread is for the iPhone 13, is that the phone you're using?

Chris

Re: New iPhone 13 set-up

MOO4 — Sun, 03 Nov 2024 13:47:16 GMT

i have the same problem. unable to call as old iphone now states no sim? stuck on update

Re: New iPhone 13 set-up

uvarvu — Wed, 06 Nov 2024 14:04:43 GMT

https://community.ee.co.uk/t5/Apple-Devices/Brand-new-iPhone-14-won-t-sync/m-p/1470453/highlight/true#M151669

Experienced the same thing on my 16 Pro. I only transferred the eSIM once my new phone was running properly.

Re: New iPhone 13 set-up

rkelly1 — Wed, 06 Nov 2024 14:14:37 GMT

If you're transferring from an old iPhone, make sure the old device is on ios 18. Couldn't complete a transfer on to one of the new ones recently until I updated the old handset