Order tracking not working

Sophieizzard2 — Tue, 05 Nov 2024 14:23:55 GMT

I ordered an upgrade on the 3rd of November, I had a confirmation email with a xko number but it states the tracking timed out and will not let me search for an update

just want to know if somethings wrong or when will my phone come ?

Re: Order tracking not working

Ali_A — Tue, 05 Nov 2024 17:51:13 GMT

Hi @Sophieizzard2

Welcome to the EE Community.

Have you received a follow-up email to say your order has been dispatched?

Alternatively you may have received an email to say some additional information is needed. If so just give Customer Service a call on the number in the email and the team will be able to update you on the order.

Ali

topic Re: Order tracking not working in Apple Devices

Order tracking not working

Re: Order tracking not working