New iPhone 15, freezing during software update

Technophobe2118 — Sat, 26 Oct 2024 19:50:20 GMT

Upgraded to iphone 15 recently and during the set up of the phone it required a software update to ios18. Preparing the update takes a good half an hour but then when the update is ready and I click to install the phone crashes. I’ve left it ages to see if anything happens, even over night but it stays with the same screen. I’ve restarted the set up several times and turned it on and off again but still the same thing happens. Help!

Re: New iPhone 15, freezing during software update

Chris_B — Sat, 26 Oct 2024 20:14:58 GMT

@Technophobe2118 Do you have access to a PC ? It might be worth trying to update via DFU mode. You’ll need iTunes installed on the PC first.

Then connect the device to the PC and follow the instructions on this YouTube clip HERE

If you haven’t got a backup of your device you’ll lose everything on the device and it’ll need to be reset up from scratch.

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New iPhone 15, freezing during software update

Re: New iPhone 15, freezing during software update