https://community.ee.co.uk/t5/Apple-Devices/Trade-in/m-p/1461722#M151435 <P>I have sent back my old phone as a trade in on the 14 Oct 2024 and I keep getting messages to say you haven’t received it. I have proof of return/postage.&nbsp;<BR /><BR /></P> Sat, 19 Oct 2024 07:32:31 GMT Lynzarella28 2024-10-19T07:32:31Z https://community.ee.co.uk/t5/Apple-Devices/Trade-in/m-p/1461722#M151435 <P>I have sent back my old phone as a trade in on the 14 Oct 2024 and I keep getting messages to say you haven’t received it. I have proof of return/postage.&nbsp;<BR /><BR /></P> Sat, 19 Oct 2024 07:32:31 GMT https://community.ee.co.uk/t5/Apple-Devices/Trade-in/m-p/1461722#M151435 Lynzarella28 2024-10-19T07:32:31Z https://community.ee.co.uk/t5/Apple-Devices/Trade-in/m-p/1461895#M151446 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4582073">@Lynzarella28</a></SPAN>,<BR /><BR />Welcome to the EE Community&nbsp;<BR /><BR />Once received at the trade in warehouse it will take 3 working days for them to carry out the checks and then confirm everything is received OK. Did you have tracked delivery to see when it was delivered? As it sounds like it may still just be within the normal timescales at the moment and once everything is confirmed you wont get those texts any longer.<BR /><BR />If you wanted to double check you can call Likewize, the trade in company, on 02087323798 or e-mail them on<STRONG> </STRONG><A href="mailto:eeconsumer.uk@likewize.com" target="_blank">eeconsumer.uk@likewize.com</A> but they are closed during the weekends, open 9-17:30 on weekdays and they will be able to confirm the phone has been recieved ok.<BR /><BR />Alex<BR /><BR />&nbsp;</P> Sat, 19 Oct 2024 13:30:43 GMT https://community.ee.co.uk/t5/Apple-Devices/Trade-in/m-p/1461895#M151446 Alex_H 2024-10-19T13:30:43Z