topic Re: Apple Watch No Connection error in Apple Devices

Apple Watch No Connection error

A1mee — Sat, 09 Sep 2023 18:51:15 GMT

My Apple Watch is connected to my mobile but says no connection within the mobile data section on my watch. I’ve tried to restart both but still the same issue. Any ideas how to resolve as I’ve tried everything suggested?

Re: Apple Watch No Connection error

Chris_B — Sat, 09 Sep 2023 19:01:29 GMT

@A1mee Have you turned off cellular on the watch ?

Re: Apple Watch No Connection error

A1mee — Sat, 09 Sep 2023 19:32:18 GMT

I turned it off and on again to try to get it to connect but still says no connection even though it’s turned on with EE as my carrier

Re: Apple Watch No Connection error

Leanne_T — Sun, 10 Sep 2023 08:17:18 GMT

Hi @A1mee

Thanks for posting.

Has the watch been connected and showing signal previously?

Leanne 🙂

Re: Apple Watch No Connection error

A1mee — Sun, 10 Sep 2023 15:56:19 GMT

Hi Leanne

Unfortunately, it has never connected properly, only via Wi-Fi or Bluetooth with my phone.

I called EE when I first got my new watch and tried what they suggested but I didn’t hear back from them.

Re: Apple Watch No Connection error

James_B — Mon, 11 Sep 2023 07:06:43 GMT

Hi @A1mee,

Our Technical Support Team will be happy to take another look at this problem if you get in touch.

Thanks

James

Re: Apple Watch No Connection error

manc_mikeh — Mon, 11 Sep 2023 08:37:12 GMT

Might be worth repeating the steps here: https://deviceguides.ee.co.uk/apple/watch-series-8-watchos-9/connectivity/setting-up-mobile-data-on-your-apple-watch/

Hope that helps

Re: Apple Watch No Connection error

DJT6 — Wed, 04 Sep 2024 08:49:26 GMT

Same this is my second watch never worked never connected - very patient even buying a second watch - tried every possible solution including calling repeatedly and going into store - returning and buying direct from Apple - save your time and energy in future.

Re: Apple Watch No Connection error

Debbie_G — Wed, 04 Sep 2024 11:34:23 GMT

Morning @DJT6

Welcome to the community.

I'm sorry to hear this. Where did you purchase the Apple Watch?

If you go into the settings > mobile service, on your Watch app, does this show anything in the Mobile plan section?

Debbie 🙂

Re: Apple Watch No Connection error

leeclear — Wed, 16 Oct 2024 19:40:57 GMT

I have just purchased an I watch 10 and it will not connect to mobile ee , spoke with them set up a case file and no one has called me back thoroughly dissatisfied with there non response…

Re: Apple Watch No Connection error

Ritu_D — Thu, 17 Oct 2024 07:51:15 GMT

Good morning @leeclear

Thanks for using the Community, I am gutted to her you have been experiencing issues with your new iWatch.

Could you please explain what happens when you pair the phone and watch, are you seeing any error messages?

Thanks Ritu

Re: Apple Watch No Connection error

leeclear — Thu, 17 Oct 2024 08:23:40 GMT

Hi , yes the message says call 150 and error code 012 …

Re: Apple Watch No Connection error

Ritu_D — Thu, 17 Oct 2024 08:56:10 GMT

Hi @leeclear

Thanks for confirming that, what did customer services advise when you called up?

Ritu

Re: Apple Watch No Connection error

leeclear — Thu, 17 Oct 2024 10:02:24 GMT

They said they would notify Tech support level 3 and that someone would call me back but nobody has …

Re: Apple Watch No Connection error

Ritu_D — Thu, 17 Oct 2024 10:51:25 GMT

How long ago was it raised with the level 3 team @leeclear?

Re: Apple Watch No Connection error

leeclear — Thu, 17 Oct 2024 16:12:24 GMT

The case was raised on Monday evening…

Re: Apple Watch No Connection error

Linzi_H — Fri, 18 Oct 2024 07:37:03 GMT

Hi @leeclear

I know how eager you'll be to get things working, and I know it's not nice having to wait for our team to get in touch with further updates.

If a ticket has been raised for the error code, then our technical support area will be working in the background to get this resolved. I appreciate it's been a few days now, so I'd suggest giving us a call to see what stage things are at.

Thanks so much,

Linzi

Re: Apple Watch No Connection error

leeclear — Fri, 18 Oct 2024 15:56:35 GMT

Ok , thanks fingers crossed someone comes up with a solution…