topic Re: Apple Watch cellular set-up in Apple Devices

Apple Watch cellular set-up

Techfan1 — Mon, 14 Oct 2024 22:09:25 GMT

Looking for some advice please, when trying to set up my cellular plan on my Apple Watch Ultra 2, I log in via the watch app using my EE login and get an error message the same as below. Is there a resolution to this than someone has experienced.

“Oops. It looks like there was a slight problem getting the price plan information.”

Re: Apple Watch cellular set-up

Northerner — Tue, 15 Oct 2024 04:37:13 GMT

Hi @Techfan1

As the message says you need to call EE CS on 150.

Thanks

Re: Apple Watch cellular set-up

Techfan1 — Tue, 15 Oct 2024 08:28:30 GMT

Thanks for your reply.

I did this, they came unstuck and raised a ticket hence why I thought I’d ask if anyone had experienced similar.

Re: Apple Watch cellular set-up

Michael_D — Tue, 15 Oct 2024 11:07:03 GMT

If a ticket has been raised our tech team will work in the background to get sorted for you as soon as they can @Techfan1.

Once they have an update, someone will be in touch.

Michael