topic Upgrade when can't received verification text in Apple Devices

Upgrade when can't received verification text

JH128 — Sat, 05 Oct 2024 09:16:35 GMT

My old Iphone SE has died and won't charge. Trying to upgrade online and by telephone. But both say they need to verify by sending text. But obviously can't receive the text. Can I get round this by going into store? Very frustrating.

Re: Upgrade when can't received verification text

Chris_B — Sat, 05 Oct 2024 09:38:50 GMT

@JH128 Yes you can you can also put your sim in a different phone to get the code if you have one. If you go to a store take the phone with you as they can also put the sim in a different device also. Also just to be sure take in date photo ID with you

Have you tried force restarting the device?

Re: Upgrade when can't received verification text

JH128 — Sat, 05 Oct 2024 10:01:26 GMT

Thanks! Yeah just won't power up now.

Re: Upgrade when can't received verification text

Leanne_T — Sat, 05 Oct 2024 10:27:07 GMT

Hi @JH128

Thanks for coming back to us.

If you pop into an EE Store to upgrade, or use the SIM in any other phone this will work for you.

Hope you get your upgrade sorted 🙂

Leanne.