topic Re: Apple watch ultra in Apple Devices

Apple watch ultra

Pelham123 — Thu, 26 Sep 2024 13:40:48 GMT

I've just bought an Apple watch ultra. When it asks to connect to my phone account it says i have to pay £7 per month. When i visited my local EE store they said it would be free. can anyone advise please?

Re: Apple watch ultra

Alex_H — Thu, 26 Sep 2024 15:54:03 GMT

Hello @Pelham123,

Welcome to the EE Community

Is this a watch you got on contract with us directly or is this a watch you have purchased elsewhere?

If you got the watch on contract with us, the contract would come with a data plan and would not require purchasing one.

If the watch was purchased elsewhere you would need to be on one of our new Essential Plus, All Rounder or Full Works plans which launched on 29th August and then you would get a free data plan for the watch included. Any other mobile plans would need the £7 data plan.

If you have bought the watch indirectly and are on one of the eligible plans, you would still see the plan as £7 a month when buying during the mobile data setup, and this would then be discounted 24-48 hours after setup. You would get a message confirming when it has been applied.

Alex

Re: Apple watch ultra

Pelham123 — Thu, 26 Sep 2024 16:05:11 GMT

Hi Alex. It was purchased from CEX.

I am on this tariff

All Rounder SIM 125GB £25 T
£25.00 Monthly

Re: Apple watch ultra

chistery — Thu, 26 Sep 2024 16:38:13 GMT

When I added my watch, I got this page, explaining it all.

So as long as you are on a plan with a free watch plan, it will be discounted within 24 hours. It actually took 30 hours for me to get the text, but it now shows on my account as a 100% watch SIM discount add-on.

Re: Apple watch ultra

Alex_H — Thu, 26 Sep 2024 17:08:47 GMT

@Pelham123 Was your All Rounder plan taken recently, after 29th August? As it is only the new All Rounder plans that come with the free watch data included. All Rounder plans before then did not have it included.

Alex

Re: Apple watch ultra

Pelham123 — Thu, 26 Sep 2024 17:13:21 GMT

typical lucky me....

no 12th august!!!

Re: Apple watch ultra

Alex_H — Fri, 27 Sep 2024 11:14:06 GMT

@Pelham123 Ah that is bad timing, it may be possible to do an in life plan change to move up to one of the new all rounder plans by giving us a call or messaging us via the app, potentially it could work out cheaper then your current plan plus the £7 watch plan.

Though the inclusive extras on the new plans have changed also so that would be worth taking into consideration. You can see the options each plan version gets on our page here clicking See our full range of inclusive extras Inclusive Extras on EE | Choose your entertainment pack

Alex

Re: Apple watch ultra

Chris101263 — Mon, 30 Sep 2024 16:25:23 GMT

I’ve got an Apple ultra 2 and it won’t connect it comes up with code 012 ring 150 which I have and still nothing, when to my local EE store and the person there was as much use as a chocolate fire guard hope someone on her will help? If not my contact is up for renewal in December so might go else where after 20 odd years!!! B

Re: Apple watch ultra

chistery — Mon, 30 Sep 2024 16:50:21 GMT

@Chris101263 A search for error 012 suggests other people have had multiple accounts with EE. Have you been a customer before? Maybe ask EE to ensure all previous accounts are deleted, but call back, ask them to escalate, at some point you'll get it fixed!

Re: Apple watch ultra

Chris101263 — Mon, 30 Sep 2024 17:33:21 GMT

Yes I’ve been with EE for 20 odd years,

I do have my daughter on my account as well, EE escalated it but still nothing, I must say I’m really disappointed

Re: Apple watch ultra

Linzi_H — Tue, 01 Oct 2024 09:46:10 GMT

Hi @Chris101263

Wow, that's a HUGE amount of time to have been with us!

I'm so sorry that you're no further forward with your watch query, and I know how frustrating it is when things don't work as expected.

The best team to help with this will be our technical support team. They will run a diagnostic to help locate where the problem is coming from, and they'll work on getting this resolved. If they are unable to resolve it on the call, then they'll send this off for further investigation.

It sounds like this is the stage things are at, however, you should have been given some timescales rather than being left in the dark. If you don't hear anything soon, please call us so we can get this sorted for you.

Linzi

Re: Apple watch ultra

Chris101263 — Tue, 01 Oct 2024 15:38:17 GMT

Result!! Watch now working , had a call today and it was all sorted out!! Thank you EE

Re: Apple watch ultra

Linzi_H — Tue, 01 Oct 2024 16:29:06 GMT

Ahh, that's excellent news @Chris101263

I'm over the moon that everything is sorted out for you 😊

Linzi