https://community.ee.co.uk/t5/Apple-Devices/Esim/m-p/1444645#M150018 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4545591">@joanna_kgg</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>Do you still have your SIM card to hand?</P> <P>When handing ovver the phone, you should have kept that, you will; have it contact customer service otherwise and they should b e able to help.</P> <P>You can see ways of how contact them in my signure.</P> Mon, 23 Sep 2024 16:06:04 GMT Schockwave 2024-09-23T16:06:04Z https://community.ee.co.uk/t5/Apple-Devices/Esim/m-p/1444476#M149998 <P>I just got a new phone and gave the man my broken one to take away. I am setting it up but it is asking for a QR code to set up the mobile element. How do I get that? The other option is to hold it next to my old phone, but my old phone was taken away.&nbsp;</P> Mon, 23 Sep 2024 13:19:57 GMT https://community.ee.co.uk/t5/Apple-Devices/Esim/m-p/1444476#M149998 joanna_kgg 2024-09-23T13:19:57Z https://community.ee.co.uk/t5/Apple-Devices/Esim/m-p/1444645#M150018 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4545591">@joanna_kgg</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>Do you still have your SIM card to hand?</P> <P>When handing ovver the phone, you should have kept that, you will; have it contact customer service otherwise and they should b e able to help.</P> <P>You can see ways of how contact them in my signure.</P> Mon, 23 Sep 2024 16:06:04 GMT https://community.ee.co.uk/t5/Apple-Devices/Esim/m-p/1444645#M150018 Schockwave 2024-09-23T16:06:04Z