topic Re: New phone in Apple Devices

New phone

Lozza131 — Thu, 19 Sep 2024 15:35:48 GMT

Hello,

so I ordered a new phone on Monday and did receive a confirmation email with my order number on it but since then I havnt not heard anything and it says it should be dispatched within 48hrs but it has now been much longer that that.

would I be able to go in store to collect it. I ordered the iPhone 15 pro max. Not sure if this is possible. I do have ID to but my address is my home address and I did put the shipping address to work ?

would this be okay

Re: New phone

Northerner — Thu, 19 Sep 2024 16:37:43 GMT

Hi @Lozza131

Have you checked EE order tracking:

https://ee.co.uk/help/orders

Thanks

Re: New phone

Lozza131 — Thu, 19 Sep 2024 17:07:23 GMT

Hello,

Yes and it just keeps saying they have no updates or can’t track it
Sent from my iPhone

Re: New phone

Chris_S — Fri, 20 Sep 2024 10:03:36 GMT

Thanks for letting us know @Lozza131

Which memory version and colour of the iPhone 15 Pro Max did you go for?

Chris S