topic Re: iMessage not working after moving to EE in Apple Devices

iMessage not working after moving to EE

Fatboyslick — Mon, 09 Sep 2024 13:59:29 GMT

Today I’ve moved from Vodafone to EE and my iMessage is not working. I’ve done the following:

Turned off iMessage and facetime, rebooted iPhone and turned them back on
Turned off iMessage and FaceTime, reset the network settings, rebooted iPhone and turned them back on
Checked and confirmed my phone number is on my profile
Checked my SIM is working on EE

What else is there to do???

Re: iMessage not working after moving to EE

Schockwave — Mon, 09 Sep 2024 14:15:05 GMT

. Hello @Fatboyslick ,

Welcome to the community,

In I Message, can you check that IMessage is ticked, you probably already have, but just in case,t The same with Facettime.

@Chris_B might have a better answer than me, he is more of an expert..

Has your number moved over completely, did you get the message from EE to say completed?

Re: iMessage not working after moving to EE

Fatboyslick — Mon, 09 Sep 2024 14:18:21 GMT

Hiya

Yeah iMessage and FT are ticked.

have I had a message from EE confirming completion….yea I have, it came from 150

Re: iMessage not working after moving to EE

Schockwave — Mon, 09 Sep 2024 14:21:14 GMT

@Fatboyslick , thank you for that, is your number showing as the correct one?

Re: iMessage not working after moving to EE

Fatboyslick — Mon, 09 Sep 2024 14:35:58 GMT

Yes it’s showing the correct number, it hasn’t changed

Re: iMessage not working after moving to EE

Christopher_G — Mon, 09 Sep 2024 17:29:36 GMT

Hi @Fatboyslick

Welcome to the community.

Is your SIM still active with your old provider?
Chris

Re: iMessage not working after moving to EE

Fatboyslick — Mon, 09 Sep 2024 18:23:25 GMT

The service stopped - ie the voice and data signal - both disappeared from my device, which is what prompted me to insert the EE Sim, so based on this I would say the service did stop

Re: iMessage not working after moving to EE

Ali_A — Tue, 10 Sep 2024 10:30:47 GMT

@Fatboyslick Just to confirm with your EE SIM you are picking up calls and texts with your ported number?

Are you able to access mobile data through your EE SIM on your device?

Also can you confirm if you got a new device with EE or is it SIM only using your existing device from Vodaphone?

If it's an existing device, please check your mobile data settings that you don't have a VPN set up.

Ali

Re: iMessage not working after moving to EE

Fatboyslick — Tue, 10 Sep 2024 10:55:21 GMT

Hi all

This appears to be working now….maybe it took time on Apples side of things???

thanks all

Re: iMessage not working after moving to EE

Schockwave — Tue, 10 Sep 2024 10:58:56 GMT

@Fatboyslick , thank you for coming back to us and giving us the update, glad it is now all working.