topic Re: iPhone reset in Apple Devices

iPhone reset

EmmaSt — Thu, 29 Aug 2024 11:09:31 GMT

My iPhone screen is cracked and whilst on holiday abroad it started glitching out and doing things on its own and it managed to reset the whole iPhone. Now I am trying to restore from my iCloud but it is not letting me as I cannot receive a code as I cannot access the messages. I am waiting for Apple to get back to me. Am I able to use an old phone to temporarily use with an downloaded eSIM or will that mess up my normal phone once repaired/I am able to access it etc,

Re: iPhone reset

Chris_B — Thu, 29 Aug 2024 12:28:00 GMT

@EmmaSt Yes you can use the eSIM on a different device but you’ll have to call customer services so they can activate it for you as you cannot request this via your online account because you will not receive a text message with a pin code to authorise this. Your best option is to request a replacement SIM card you can then move that from one device to the other without having an issue trying to activate the eSIM.

Re: iPhone reset

Katie_B — Thu, 29 Aug 2024 12:41:09 GMT

Hello @EmmaSt.

Thanks for coming here.

Is your SIM in your device when you are trying to restore from iCloud?

Does the code not auto fulfil?

Are you back in the UK? we recommend downloading and activating SIMs whilst connect to the EE home network.

Does your SIM work in another phone OK?

Katie

Re: iPhone reset

EmmaSt — Thu, 29 Aug 2024 14:16:29 GMT

Thank you. I do not have a SIM currently, it is a eSIM

Re: iPhone reset

Katie_B — Thu, 29 Aug 2024 14:29:44 GMT

I see, thanks for confirming that @EmmaSt.

Are you in the UK or still abroad?

Katie

Re: iPhone reset

EmmaSt — Thu, 29 Aug 2024 17:20:11 GMT

Back in UK now

Re: iPhone reset

bristolian — Thu, 29 Aug 2024 17:22:29 GMT

@EmmaSt wrote:

I do not have a SIM currently, it is a eSIM

More for the benefit of others, but an eSIM is still a SIM - it's just not a physical one.

Pros and cons of both.