topic Re: I need to answer NO CALLER ID. But how can i do this. Im missing calls in Apple Devices

I need to answer NO CALLER ID. But how can i do this. Im missing calls

Hinnytwins — Fri, 01 Mar 2024 16:28:59 GMT

Ho can i allow NO CALLER ID to get through and not be silenced

Re: I need to answer NO CALLER ID. But how can i do this. Im missing calls

Christopher_G — Fri, 01 Mar 2024 17:53:06 GMT

Welcome to the community.

If you go to Settings > Phone > Silence Unknown Callers > Switch to OFF, that should allow them to come through.

Chris

Re: I need to answer NO CALLER ID. But how can i do this. Im missing calls

Gwelo — Mon, 12 Aug 2024 18:53:19 GMT

Unfortunately although my Unknown Caller is switched OFF. I am still missing calls. In fact getting 9 missed calls. 8 from unknown caller and 1 from no caller id all at the same time in my call log but it’s not ringing to allow me to answer?

is there another setting elsewhere I need to check??

Re: I need to answer NO CALLER ID. But how can i do this. Im missing calls

Alex_H — Tue, 13 Aug 2024 07:16:32 GMT

Hi @Gwelo,

Welcome to the EE Community 🙂

What type of phone is it you are using please? If you can let me know I can get some specific instructions to check, but additional settings to check would be that Do Not Disturb or Focus modes are not enabled or check that they are set to allow all calls. It is also best to check your permissions for your phone app/calls to see which apps could potentially be blocking calls.

Alex

Re: I need to answer NO CALLER ID. But how can i do this. Im missing calls

Gwelo — Tue, 13 Aug 2024 10:06:17 GMT

Hi Alex_H

It’s and iPhone 14.

I’ve double checked that the Settings - Phone - Unknown Callers is set to Off.

im not finding No caller ID or Unknown callers in the blocked contacts listing either??

Re: I need to answer NO CALLER ID. But how can i do this. Im missing calls

Chris_B — Tue, 13 Aug 2024 10:38:58 GMT

@Gwelo are you using a focus mode on the device?

Re: I need to answer NO CALLER ID. But how can i do this. Im missing calls

Gwelo — Tue, 13 Aug 2024 11:06:45 GMT

Hi Chris_B

Focus was on so I’ve turned it off & will test. Fingers crossed!

any ideas on how to invoke a no caller id call??

Re: I need to answer NO CALLER ID. But how can i do this. Im missing calls

Chris_B — Tue, 13 Aug 2024 11:24:06 GMT

@Gwelo if you had a focus mode switched on it could have been setup to receive only calls from numbers in your phone book. You can setup a focus mode to receive any calls you wish not just those numbers in your phone book. I use a focus mode when driving ( it’s works automatically when in my car ) so only calls in my favourites call list can actually get hold of me. everyone else gets an automatic text response.

Re: I need to answer NO CALLER ID. But how can i do this. Im missing calls

Gwelo — Tue, 13 Aug 2024 11:26:59 GMT

Sadly not working. Seems to go straight to engaged which is why I think it must be a setting the EE side??

any further suggestions?

Re: I need to answer NO CALLER ID. But how can i do this. Im missing calls

Alex_H — Tue, 13 Aug 2024 13:15:30 GMT

@Gwelo If you go into Settings> Privacy and security> Select the phone app to see a list of apps which have permissions for this and is there any apps you have installed that may be screening your calls?

If you are able I would test your SIM in another phone to confirm if the issue follows your phone or SIM, as if it does follow the SIM then it will be best to call our team on 150 who can access your account to run a diagnostic.

In terms of invoking a no caller ID call, you can have someone test a call, like a family or friend by having them disable their caller ID before they call you, on an iPhone this should be in Settings> Phone> Show my caller ID and a Samsung for example in Phone> Settings> Supplementary services> Turn off show your caller ID.

Re: I need to answer NO CALLER ID. But how can i do this. Im missing calls

Gwelo — Tue, 13 Aug 2024 14:28:17 GMT

Thank you that’s been most helpful and following all the above I’m now in touch with the 150 team who have run diagnostics and reset network settings but still working on it.
great help though!

Re: I need to answer NO CALLER ID. But how can i do this. Im missing calls

Alex_H — Tue, 13 Aug 2024 15:00:01 GMT

Thanks for the update @Gwelo hopefully our team have been able to help get it sorted. Let us know if you have been able to get it working 🙂

Re: I need to answer NO CALLER ID. But how can i do this. Im missing calls

Babi1968888 — Fri, 04 Oct 2024 06:49:26 GMT

How do I cancel silent calls

Re: I need to answer NO CALLER ID. But how can i do this. Im missing calls

Katie_B — Fri, 04 Oct 2024 06:58:54 GMT

Good morning @Babi1968888.

Could I please confirm, are you using an iPhone?

Speak soon,

Katie