topic No silver bag for return in Apple Devices

No silver bag for return

Melly1003 — Mon, 12 Aug 2024 16:34:54 GMT

Hello,

it’s been more than 5 working days and still haven’t received my silver back to return an IPhone.

any help would be greatly appreciated.

thanks

Re: No silver bag for return

Chris_B — Mon, 12 Aug 2024 16:56:55 GMT

@Melly1003 You’ll need to call customer services about this.

Re: No silver bag for return

Melly1003 — Mon, 12 Aug 2024 17:31:00 GMT

I’ve tried to 🤦‍♀️

Re: No silver bag for return

Alex_H — Tue, 13 Aug 2024 07:50:48 GMT

Hi @Melly1003,

Welcome to the EE Community 🙂

I am sorry that your returns bag has not arrived to return your phone, this is a phone you are returning under the 14 day cooling off period, is that right?

As @Chris_B mentioned that would need our team on 150 with account access, but if you have already called they should have sent off a webform to our returns team who will respond to you within 72 hours to get a new bag sent out, is that what they said when you contacted? Just to confirm this delay with the bag not arriving wont effect your returns period.

Alex