https://community.ee.co.uk/t5/Apple-Devices/New-phone-no-SIM/m-p/1419948#M147856 <P>Hello!</P><P>&nbsp;</P><P>I ordered a new phone (NOT an upgrade) the phone has arrived but no SIM. Does this get sent separately? I’ve just moved from a different network to EE so I’m assuming I don’t use my old one even though I’ve requested to use old phone number.</P><P>&nbsp;</P><P>thank you!</P> Mon, 12 Aug 2024 12:42:29 GMT KirstyO13 2024-08-12T12:42:29Z https://community.ee.co.uk/t5/Apple-Devices/New-phone-no-SIM/m-p/1419948#M147856 <P>Hello!</P><P>&nbsp;</P><P>I ordered a new phone (NOT an upgrade) the phone has arrived but no SIM. Does this get sent separately? I’ve just moved from a different network to EE so I’m assuming I don’t use my old one even though I’ve requested to use old phone number.</P><P>&nbsp;</P><P>thank you!</P> Mon, 12 Aug 2024 12:42:29 GMT https://community.ee.co.uk/t5/Apple-Devices/New-phone-no-SIM/m-p/1419948#M147856 KirstyO13 2024-08-12T12:42:29Z https://community.ee.co.uk/t5/Apple-Devices/New-phone-no-SIM/m-p/1420003#M147858 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4490428">@KirstyO13</a></SPAN>,<BR /><BR />Welcome to the EE Community <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span><BR /><BR />Glad to hear you have decided to join us, I am sorry you don't seem to have a SIM with your new phone. Does the delivery note you received with the phone in the bag show a SIM listed on there?&nbsp;<BR /><BR />A physical SIM should be sent on a new order unless you had otherwise opted to use an eSIM at the point of purchase. In which case you would have a QR code sent with the phone to scan in place of a physical SIM.&nbsp;</P> <P>&nbsp;</P> <P>Alex</P> Mon, 12 Aug 2024 14:58:27 GMT https://community.ee.co.uk/t5/Apple-Devices/New-phone-no-SIM/m-p/1420003#M147858 Alex_H 2024-08-12T14:58:27Z