topic hi i have 5g not working only 4g how to fix it in Apple Devices

hi i have 5g not working only 4g how to fix it

Adkhamjon — Sat, 10 Aug 2024 23:47:58 GMT

Re: hi i have 5g not working only 4g how to fix it

Chris_B — Sun, 11 Aug 2024 05:08:34 GMT

@Adkhamjon Are you in a 5G area ? Does your device support 5G ? Is 5G enabled on your device?

Re: hi i have 5g not working only 4g how to fix it

Adkhamjon — Tue, 13 Aug 2024 01:28:57 GMT

yes of course my phone is an iphone 15 ProMax and 5g is enabled but it only works on 4g, my area is Woolwich, everyone I know has 5g on their EE sim card but mine doesn't

Re: hi i have 5g not working only 4g how to fix it

Peter_W — Tue, 13 Aug 2024 07:32:12 GMT

Good morning @Adkhamjon.

Thanks for reaching out to us here on the Community 😊

Just so we can be clear on what's happening here, are you seeing a 5G connection on your phone and you can't get online when this happens, or is the internet working fine, but only ever displays 4G?

Peter