topic Re: Name of Family Member not showing on app only phone number in Apple Devices

Name of Family Member not showing on app only phone number

N55rab — Mon, 05 Aug 2024 08:45:32 GMT

Hi have iPhone 13 Pro Max and when I login to the app I have 3 numbers showing names and on number showing the number only.

does anyone know why this is the case and how to solve this? The app is linked to my contacts and all my contacts are correct.

thanks

Re: Name of Family Member not showing on app only phone number

Alex_H — Mon, 05 Aug 2024 11:12:30 GMT

Hi @N55rab ,

Welcome to the EE Community 🙂

Does the contact in question have any additional numbers or e-mail address included?

Have you tried removing and re-adding the saved contact to see if this will help it update?

Alex

Re: Name of Family Member not showing on app only phone number

N55rab — Mon, 05 Aug 2024 11:14:36 GMT

Hi. I have separated the numbers.

I am just concerned if I remove and then add I will lose info

Re: Name of Family Member not showing on app only phone number

Alex_H — Mon, 05 Aug 2024 11:30:09 GMT

Did the contact previously have multiple numbers attached and you just removed the others now you mean?

If you have just done that now, it would be worth re-installing the app as well as this can often resolve the issue.

Deleting the contact should only delete that saved contact, it would not effect any additional info.

Alex

Re: Name of Family Member not showing on app only phone number

N55rab — Mon, 05 Aug 2024 11:38:36 GMT

Ok thanks. I did reinstall the app but it came back the same.

I will delete the contact and re add them and see what happens.

Re: Name of Family Member not showing on app only phone number

Alex_H — Mon, 05 Aug 2024 11:48:25 GMT

Was that re-install done after you updated the contact ?

Let us know how it goes after removing and re-adding the contact 🙂

Re: Name of Family Member not showing on app only phone number

N55rab — Mon, 05 Aug 2024 11:54:36 GMT

Yes after updated contact.

I deleted and readied the app not it only shows numbers

Re: Name of Family Member not showing on app only phone number

Alex_H — Mon, 05 Aug 2024 12:03:34 GMT

Once re-installed if you head back to the app, select your profile in the top right, tap Settings and permissions, scroll down and tap App settings and under Device permissions, re-enable Sync phone contacts.

See if they all update back to the name then.

Re: Name of Family Member not showing on app only phone number

N55rab — Mon, 05 Aug 2024 13:14:29 GMT

Thanks. I tried that I got the 3 names back but one is still numbers.

Re: Name of Family Member not showing on app only phone number

Alex_H — Mon, 05 Aug 2024 14:55:38 GMT

Glad to hear that turned the names back on for the other 3 numbers.

Is there anything you can see that is different between that contact and the other 3 when you check them, the number formatted the same for example? Do you potentially have the same number saved under a second contact?

Re: Name of Family Member not showing on app only phone number

N55rab — Mon, 05 Aug 2024 16:11:36 GMT

Hi. No nothing is different or the same person in twice.

I will double check though but it all seems the same.

Thanks.
Rob Sutherland

Re: Name of Family Member not showing on app only phone number

Alex_H — Mon, 05 Aug 2024 16:30:54 GMT

Thanks for checking Rob, with it syncing with the other 3 contacts fine it does suggest it is something with that contact it does not like.

But if you cannot see anything different between them, I would retry the previous steps of deleting the contact and app, but this time then restart the phone in between, then re-create the contact, re-install the app and then re-sync the contacts again.

Additionally it would be worth downloading and logging into the EE app on your login details on one of your other mobiles to see if the contact name for the number syncs fine on one of those.

Alex

Re: Name of Family Member not showing on app only phone number

N55rab — Mon, 05 Aug 2024 17:12:36 GMT

Hi. Done it.

So I have to have +44 but it showed (0) so I removed the (0) and it worked.

Thanks for your help and patience

Rob Sutherland

Re: Name of Family Member not showing on app only phone number

Alex_H — Mon, 05 Aug 2024 17:17:27 GMT

That is great, glad to hear it is resolved now Rob and thanks for sharing what the issue was to help anyone else in the same position in the future 🙂

Alex