topic Re: iPhone screen frozen in Apple Devices

iPhone screen frozen

Sarah2374 — Thu, 01 Aug 2024 21:25:45 GMT

My iPhone screen has frozen. Tried forced restart and have tried letting battery die and then restarting. Not worked. I’ve only had it for 6 weeks. Should this happen? I’m now back to using my old iPhone 5.
Will it be under warranty still? Do I need EE or Apple to fix it? What might be the problem? Never had this before.

Re: iPhone screen frozen

Northerner — Fri, 02 Aug 2024 06:36:58 GMT

Hi @Sarah2374

Take it into an apple store to look at it call EE CS on 150.

Thanks

Re: iPhone screen frozen

Chris_B — Fri, 02 Aug 2024 07:14:56 GMT

@Sarah2374 What iPhone model is it ? And did you do THIS

Re: iPhone screen frozen

Siena — Fri, 02 Aug 2024 12:18:35 GMT

Don't worry, a frozen iPhone is a common issue. Here's a simple solution:-

Force Restart Your iPhone For iPhone 8 and later, including iPhone SE (2nd generation):- Press and hold both the Side and Home buttons until you see the Apple logo.
Check for low battery:- If your iPhone is low on battery, it might freeze. Charge it for a while and try again.
Check for storage issues:- A full storage can cause performance issues. Free up some space by deleting unused apps or photos.
Update iOS:- Ensure your iPhone is running the latest iOS version. Go to Settings > General > Software Update.

Re: iPhone screen frozen

bristolian — Fri, 02 Aug 2024 15:18:56 GMT

@Sarah2374 wrote:

Will it be under warranty still? Do I need EE or Apple to fix it? What might be the problem? Never had this before.

https://ee.co.uk/local-repairs