topic Re: iPhone 5S unlock in Apple Devices

iPhone 5S unlock

Hussain18 — Sat, 29 Jun 2024 22:12:15 GMT

I was gifted Iphone 5s from a relative in UK, the phone has been in my wardrobe for years until now, when I decided to put a sim, but came to know that the device is carrier locked and it says Sim not supported during registration. I came to know that the Device is from EE (T mobile/Orange) carrier and when I put the imei into the EE device unlock website, it says, Sorry the phone isn't from EE.

I want to unlock this phone and use it as a portable hotspot

Re: iPhone 5S unlock

Katie_B — Sun, 30 Jun 2024 08:23:00 GMT

Hello @Hussain18.

Thanks for coming here.

Are you able to ask your relative to call EE to speak with the unlock team?

Katie

Re: iPhone 5S unlock

Chris_B — Sun, 30 Jun 2024 08:28:45 GMT

@Hussain18 The device might have been from a MVNO network that uses the EE network for their customers. You need to ask the person who gave it to you where they got it from.

Re: iPhone 5S unlock

Hussain18 — Wed, 31 Jul 2024 18:26:32 GMT

My relatives said that EE said "This imei is not recognized in their unlocking tool and you will have to contact the carrier from which your bought the phone from", I really dont know how to contact Orange carrier because the company is no more and is merged into EE, can something be done for this please

Re: iPhone 5S unlock

Michael_D — Thu, 01 Aug 2024 09:14:26 GMT

Hi @Hussain18

Did your relatives getting that message when trying to unlock the phone on our website at Unlock EE Device to Use with Another Network?

If it was, it would be best for them to give our team a call so they can look to get the phone unlocked for you. They are available on 150 from an EE mobile or 08000798586 from any other phone.

Michael

Re: iPhone 5S unlock

Hussain18 — Thu, 01 Aug 2024 17:12:09 GMT

They contact the customer care team via phone multiple times

Re: iPhone 5S unlock

Chris_B — Thu, 01 Aug 2024 17:25:19 GMT

@Hussain18 EE would recognise the device if it was from Orange.

Re: iPhone 5S unlock

Hussain18 — Thu, 01 Aug 2024 17:43:30 GMT

They acknowledged it as an T-Mobile/orange device but they said they can't access orange database

Re: iPhone 5S unlock

Ali_A — Fri, 02 Aug 2024 07:51:43 GMT

You can also contact our Customer Service team directly on 0800 956 6000, or +44 (0)7953 966 150 if you're calling from abroad, to discuss the unlocking.

Ali