topic Can't connect to EE WiFi-Auto in London TFL in Apple Devices

Can't connect to EE WiFi-Auto in London TFL

manos_kp — Tue, 23 Jul 2024 12:16:57 GMT

Hello,

Since recently I can't connect to the London TFL WiFi. When I clicked on the WiFi option (that used to work), it now says "Cannot connect to Network".

There doesn't seem to be an option to delete it and add it again. When I try to add the WiFi from scratch and select WPA or WPA2-Enterprise, it asks for a username and password.

Re: Can't connect to EE WiFi-Auto in London TFL

Leanne_T — Tue, 23 Jul 2024 14:37:51 GMT

Hi @manos_kp

Thanks for coming here 🙂

Can you connect to other WiFi networks?

What device are you using?

Speak soon 🙂

Leanne.

Re: Can't connect to EE WiFi-Auto in London TFL

manos_kp — Wed, 24 Jul 2024 07:55:39 GMT

Hey Leanne,

I have an iPhone 13pro, on the iOS 18 (beta).
I’m able to connect to other wifi networks. I have tried to reset the network settings, but nothing happened. I don’t have the option to remove the EE WiFi-Auto, and when I try to add it again, it’s asking for username and password (I’m. It getting the EAP SIM method)

Thank you

Re: Can't connect to EE WiFi-Auto in London TFL

Leanne_T — Wed, 24 Jul 2024 07:57:09 GMT

Thanks for coming back to me @manos_kp

If you give us a call on 150, our tech guides will run through some troubleshooting with you to get this sorted 🙂

Leanne.

Re: Can't connect to EE WiFi-Auto in London TFL

Musoma — Sun, 28 Jul 2024 08:59:35 GMT

It asks user name and password

Re: Can't connect to EE WiFi-Auto in London TFL

Katie_B — Sun, 28 Jul 2024 09:44:53 GMT

Good morning @Musoma.

Thanks for coming here.

I'd recommend giving our tech guides a call on 150.

They will be able to look into this further and get you connected.

Katie

Re: Can't connect to EE WiFi-Auto in London TFL

manos_kp — Wed, 31 Jul 2024 08:23:36 GMT

Seems like this was an iOS issue. After updating to the latest version of the 18 beta, I could connect with no issues.

Re: Can't connect to EE WiFi-Auto in London TFL

Leanne_T — Wed, 31 Jul 2024 08:44:12 GMT

Thanks for coming back and letting us know @manos_kp

Leanne 🙂

Re: Can't connect to EE WiFi-Auto in London TFL

DChapman — Sat, 21 Sep 2024 18:39:16 GMT

I get t he e same but no option for security. You think this day and age be easier.

Re: Can't connect to EE WiFi-Auto in London TFL

Alex_H — Sun, 22 Sep 2024 08:20:46 GMT

Hi @DChapman,

Welcome to the EE Community

What type of phone is it you are using? Have you previously been able to connect to the EE Wi-Fi Auto spot fine?

Alex

Re: Can't connect to EE WiFi-Auto in London TFL

DChapman — Sun, 22 Sep 2024 09:43:54 GMT

Hi Alex,

it’s an iPhone SE.

Darren

Re: Can't connect to EE WiFi-Auto in London TFL

Alex_H — Sun, 22 Sep 2024 11:15:00 GMT

@DChapman Have you been able to connect to the spot in the past or is this your first time trying?

Is the phone up to date on its software? iPhones don't need any additional security settings or password to connect to the EE Wi-Fi Auto option as it will automatically verify via your SIM to connect. They do need to be on IOS 13 minimum to connect this way, but it is best to check in Settings> General> Software update for any new software update.

Alex