topic Re: WiFi tick but still not connecting in Apple Devices

WiFi tick but still not connecting

CazMan27 — Sat, 20 Jul 2024 14:44:44 GMT

New iPhone - ee home broadband - phone just won’t connect to WiFi - shows the blue tick but not the symbol in the top right - rebooted everything several times and tried everything I can think of incl internet searches - any other ideas ??

Re: WiFi tick but still not connecting

James_B — Sun, 21 Jul 2024 08:51:37 GMT

Hi @CazMan27,

Welcome to the EE Community. 🙂

Do you see any error messages after entering the WiFi password?

James

Re: WiFi tick but still not connecting

CazMan27 — Sun, 21 Jul 2024 09:23:38 GMT

Hi no there are no errors messages and other devices in the household all working as normal only my new handset won’t connect to WiFi

Re: WiFi tick but still not connecting

James_B — Sun, 21 Jul 2024 09:45:42 GMT

Can it connect to other WiFi networks, @CazMan27?

James

Re: WiFi tick but still not connecting

CazMan27 — Sun, 21 Jul 2024 09:49:18 GMT

I’m trying that again in a different location as it wouldn’t connect t my car WiFi yesterday so trying other networks later. We do have a WiFi booster and whilst that’s never caused any issues like this that was one of the other avenues to explore although I’m not seeing that as the likely issue when we have had many devices and changed devices under the same WiFi over the years and never had this issue before.

Re: WiFi tick but still not connecting

James_B — Sun, 21 Jul 2024 09:58:21 GMT

Id also recommend resetting your network settings, @CazMan27

Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings

James

Re: WiFi tick but still not connecting

CazMan27 — Sun, 21 Jul 2024 11:17:45 GMT

Same issue connecting at a place where I can get WiFi and today got WiFi on my old handset - just repeated that reset action and still the same issue

Re: WiFi tick but still not connecting

James_B — Sun, 21 Jul 2024 11:20:58 GMT

Do any of the tips in this Apple Support article help, @CazMan27? - If your iPhone or iPad won't connect to a Wi-Fi network – Apple Support (UK)

James

Re: WiFi tick but still not connecting

CazMan27 — Sun, 21 Jul 2024 11:27:39 GMT

I’ve tried all of those already - just tried linking to my work phone via hotspot and that didn’t work it just won’t connect at all - all other devices are linked to home WiFi and we have had no issues so it does seem to be an issue with the handset

Re: WiFi tick but still not connecting

James_B — Sun, 21 Jul 2024 11:45:22 GMT

I'd recommend contacting Technical Support on 150 as a next step, @CazMan27

They'll be happy to help. 🙂

James

Re: WiFi tick but still not connecting

CazMan27 — Sun, 21 Jul 2024 13:19:21 GMT

Just to let you know - went through a couple of other fixes and nothing worked so think it may be a fault with the phone antenna so replacement on the way !

Re: WiFi tick but still not connecting

James_B — Sun, 21 Jul 2024 13:20:22 GMT

I'm happy to hear it's on the way, @CazMan27!

Thanks for letting us know. 🙂

James