topic Re: Broken Screen on iphone 14 in France - what are my options? Help!!! in Apple Devices

Broken Screen on iphone 14 in France - what are my options? Help!!!

jradfowler — Thu, 18 Jul 2024 15:06:59 GMT

Hi all

I'm travelling in France and slipped on wet rock this morning and smashed my iphone 14 plus screen so that it does not work at all. The phone is still receiving messages but I can't see anything on the screen at all.

How do I get this resolved? Do I buy another iphone and try to put my sim in it or will EE send me a replacement or upgrade for a fee?

I don't have insurance.

Until I find someone happy to let me use their phone to call support, I can't contact them either as they don't accept emails!

Help!

Thanks. John

Re: Broken Screen on iphone 14 in France - what are my options? Help!!!

XRaySpeX — Thu, 18 Jul 2024 15:24:25 GMT

If you have no insurance & it's not covered by your travel insurance you'll need to pay out for a new phone or have it repaired. EE will be able to send out a replacement SIM for £1.50 to your UK registered addy.

Re: Broken Screen on iphone 14 in France - what are my options? Help!!!

bristolian — Thu, 18 Jul 2024 15:32:48 GMT

If you're using a standard physical SIM, then remove that from your phone and insert it into whatever other phone you source or upgrade to.

Re: Broken Screen on iphone 14 in France - what are my options? Help!!!

uvarvu — Thu, 18 Jul 2024 15:57:42 GMT

Dumb question but where in France are you? Any local Apple Stores you can visit to get the screen replaced?

Re: Broken Screen on iphone 14 in France - what are my options? Help!!!

jradfowler — Fri, 19 Jul 2024 09:44:18 GMT

Hi there

Thanks for the info, the nearest Apple store is 200km away. It would also
cost nearly as much as choosing an early upgrade so have chosen that.

Can't get the phone sent to France so my sister will receive it today and
courier it to me in France.

--
John ***** ******
Advanced Environmental & Energy Studies in the Built Environment
**********

[mod edit: removed personal details from the forum]