topic Re: No 4G after switching phones in Apple Devices

No 4G after switching phones

TescoCatalogue — Tue, 25 Jun 2024 21:01:13 GMT

Hi. I have an iPhone SE (A2275) and I’ve put my sim into an iPhone SE (A2296) but I’m not getting 4G on the new phone. All I get is the “E”.

I’ve switched this sim between a few phones and I’ve never had this issue before. Is there anyone who knows what the issue is?

Thanks

Re: No 4G after switching phones

bristolian — Tue, 25 Jun 2024 22:16:48 GMT

"E" indicates a 2G-EDGE connection. Either the phone is set to exclude 4G/lock to 2G, or there's a fault with 4G in your area.

Comparing with another EE phone should identify which applies.

Re: No 4G after switching phones

TescoCatalogue — Wed, 26 Jun 2024 07:29:37 GMT

So my other phones work fine so the 4G signal in the area is not an issue.

How do I check if the device is locked out of 4G?

Re: No 4G after switching phones

James_B — Wed, 26 Jun 2024 12:23:41 GMT

Hi @TescoCatalogue,

Go to Settings > Mobile data > Mobile data options > Voice and data.

Is 4G turned on?

James

Re: No 4G after switching phones

TescoCatalogue — Wed, 26 Jun 2024 15:46:57 GMT

Yes. 4G is selected and VolTE is on. I bought a pay as you go sim today which is also not working on this particular device but I’m at a loss as to why.

Re: No 4G after switching phones

Leanne_T — Wed, 26 Jun 2024 16:33:41 GMT

Hi @TescoCatalogue

Thanks for checking your settings, this does show 4G should work for you on this device.

Have you tried backing up all data using iCloud and factory resetting the iPhone?

Leanne.

Re: No 4G after switching phones

TescoCatalogue — Wed, 26 Jun 2024 20:29:49 GMT

I’ve just tried this and still no joy. It’s my sisters old phone and I think she may have bought it in New Zealand while I’m based in the UK. Could that affect it at all?

Re: No 4G after switching phones

bristolian — Wed, 26 Jun 2024 21:58:31 GMT

It's certainly a possibility.

The frequency bands in use largely overlap between NZ & the UK, but has the phone ever worked on EE UK previously?

Re: No 4G after switching phones

TescoCatalogue — Thu, 27 Jun 2024 07:12:58 GMT

Yes. When she came back she picked up a pay as you go sim from asda and had the phone working alright.

Re: No 4G after switching phones

James_B — Thu, 27 Jun 2024 11:21:04 GMT

Hi @TescoCatalogue,

Have you tried resetting your network settings?

Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

James

Re: No 4G after switching phones

TescoCatalogue — Thu, 27 Jun 2024 13:29:05 GMT

I have tried his with no luck as well as a full factory reset.

Re: No 4G after switching phones

James_B — Thu, 27 Jun 2024 14:31:56 GMT

If you go to Settings > General > About are there any carrier updates available, @TescoCatalogue? (Make sure you're connected to WiFi)

James

Re: No 4G after switching phones

TescoCatalogue — Thu, 27 Jun 2024 21:27:26 GMT

I’m not seeing any option or prompt for the carrier settings but I’ve just noticed in Network it now says “SIM not provisioned”.

Doesn’t that mean it’s been deactivated?

Re: No 4G after switching phones

Christopher_G — Fri, 28 Jun 2024 06:57:48 GMT

Hi @TescoCatalogue

I recommend speaking with our Mobile Care team, or popping into your nearest EE Store so they can check the SIM status and replace, if needed.

Chris

Re: No 4G after switching phones

TescoCatalogue — Mon, 01 Jul 2024 06:28:00 GMT

I took it to an EE store to get a replacement sim and it still didn’t work. The guy at the store had no idea what was causing it as he said the settings all looked fine.

anywhere to go from here?

Re: No 4G after switching phones

Christopher_G — Mon, 01 Jul 2024 06:46:07 GMT

Hi @TescoCatalogue

Were the store guides able to try the SIM in another working EE phone?

Chris

Re: No 4G after switching phones

TescoCatalogue — Mon, 01 Jul 2024 16:40:14 GMT

So the original sim was dead. I took two phones in with me and tried the new sim in both. It’s working fine the old SE phone but not the new SE phone like my original post said. The 4G symbol was displayed but when trying to bring up google it said ‘not connected to the internet’.

However switching the sim to the other phone worked absolutely fine.