topic Re: I phone battery drain in Apple Devices

I phone battery drain

Clifford11j — Wed, 18 Oct 2023 12:40:56 GMT

Hi, has any one experienced iPhone battery drain since joining EE ?

I was transferred over from Plusnet just over a month ago and have noticed the battery on my iPhone 6s does not last half as long as it use to, checked the battery use and condition and all looks normal with a battery condition of 90%. My wife has the same phone and has experienced the same issue. The battery drain appears to be worse over night when not in use , and no app’s running in the background.

Any ideas much appreciated

Re: I phone battery drain

Chris_B — Wed, 18 Oct 2023 12:45:15 GMT

@Clifford11j When was the battery replaced in the device and where did you get that replacement from.

Re: I phone battery drain

Clifford11j — Wed, 18 Oct 2023 13:10:59 GMT

Hi, The battery has not been replaced as the phone has not had a lot of use since purchased, my wife’s phone however was replaced approx after 2 years under warranty by John Lewis because the battery failed

Sent from my iPad

Re: I phone battery drain

Chris_B — Wed, 18 Oct 2023 13:41:41 GMT

@Clifford11j The 6s was discontinued on 2018 and was released in 2015 so even if you got the device after being discontinued, that’s around five-year-old for the battery. I’m very surprised its lasted this long and remained on 90%. Using EE doesn’t drain the battery any more than it was using PlusNet as PlusNet gave its customers a signal over the EE network. So you’re still connected to the same cellular masts.

Re: I phone battery drain

Danng8 — Thu, 09 Nov 2023 10:07:54 GMT

I have noticed exactly the same problem since upgrading to EE from Plusnet. I appreciate it is the same network masts but something has certainly changed. My phone is an iPhone SE (2nd gen), and battery now drains by lunchtime, whereas it used to last all day.

Re: I phone battery drain

Leanne_T — Thu, 09 Nov 2023 10:41:07 GMT

Hi @Danng8

If you go into Settings then Battery what is showing in the using the most battery usage by app?

Leanne.

Re: I phone battery drain

Danng8 — Thu, 09 Nov 2023 10:48:47 GMT

Hi Leanne

Battery usage says "Phone" 22% - I have not changed anything except the SIM. My phone usage is exactly the same as any other day, but battery now drains very quickly.

Dan

Re: I phone battery drain

Leanne_T — Thu, 09 Nov 2023 11:07:23 GMT

Hi @Danng8

Thanks for coming back to me.

Have you tried the steps in the Batteries - Maximising Performance - Apple (UK) support page?

Leanne.

Re: I phone battery drain

Danng8 — Thu, 09 Nov 2023 11:29:38 GMT

Hi Leanne

Yes, I always have followed the advice on getting most battery life, but as I said, nothing else has changed other than changing the SIM card to EE. Very frustrating. It will be interesting to see if my wife has the same issue, as she has just upgraded today, and has also never had battery drain issues, so will keep you posted here.

Thanks.

Dan

Re: I phone battery drain

Leanne_T — Thu, 09 Nov 2023 12:00:55 GMT

Please let me know how it goes @Danng8

You can also use our EE Online troubleshooting tool for things to try and the next steps for the battery draining.

Leanne.

Re: I phone battery drain

Danng8 — Thu, 09 Nov 2023 14:57:29 GMT

Yes, it's already looking like the battery is draining much faster on my wife's phone as well today (the first full day on EE SIM).

Having looked at the troubleshooting tool you suggested, the only thing that makes sense is the poor signal now being seen on the phone with EE. I'm not sure why this would be any different to Plusnet, but it only shows 1 or 2 bars most of the time. Is this anything to do with 5G? Our phones are only 4G capable.

Any help greatly appreciated.

Dan

Re: I phone battery drain

Clifford11j — Thu, 09 Nov 2023 15:03:12 GMT

Danng8,

I have the same issue the phone would last at least one and a half days previously but now since turning over to EE i am lucky to get 3/4 of a day out of it, when looking at the app ussage the total time is in the low minutes total so some thing is not quite right. My wife has the same phone and also has the same issue, coincidence i think not.

Re: I phone battery drain

Clifford11j — Thu, 09 Nov 2023 15:04:18 GMT

I have and the app ussage is in the low minutes total, battery health is 97 %

Re: I phone battery drain

Clifford11j — Thu, 09 Nov 2023 15:05:16 GMT

Welcome to the battery drain club 😟

Re: I phone battery drain

Clifford11j — Thu, 09 Nov 2023 15:09:15 GMT

I have gone through that and also closed off some of the apps but nothing helps.

I have thought about purchasing a new phone but i am reluctant to just in case the same thing happens.

Re: I phone battery drain

Clifford11j — Thu, 09 Nov 2023 15:09:58 GMT

Good luck, i have not made any progress with this !!

Re: I phone battery drain

Clifford11j — Thu, 09 Nov 2023 15:15:01 GMT

I was initially told but can't remember by who, think it may have been Apple, that when you change over provider it takes a little while for the new provider to optimise your phone settings and service and this may be the reason, however i changed over a few months now but still have the same battery drain that i never had with plusnet !!

Re: I phone battery drain

Leanne_T — Thu, 09 Nov 2023 15:27:06 GMT

Hi @Danng8 @Clifford11j

Do we have any reported problems in your area showing on the EE Coverage & Network Status Checker | Check your signal, if you select 'check status'?

Are you connected to WiFi Calling when at home?

Leanne.

Re: I phone battery drain

Danng8 — Thu, 09 Nov 2023 15:31:24 GMT

Hi Leanne

Check Status is reporting "No known problems" in my area.

I do not use the WiFi calling feature. Might this help?

Thank you.

Dan

Re: I phone battery drain

Leanne_T — Thu, 09 Nov 2023 15:33:51 GMT

If you are experiencing signal problems and this is under investigation, WiFi calling should help and it would be worth seeing if the battery improves @Danng8

Leanne.