topic Re: Lost phone in Apple Devices

Lost phone

Jamiexoi — Mon, 10 Jun 2024 19:55:53 GMT

I have lost my phone abroad I am already paying for it monthly what are my options?

Re: Lost phone

Chris_B — Mon, 10 Jun 2024 19:59:53 GMT

@Jamiexoi Do you have insurance? If not you’ll you’re still obligated to pay the rest of the contract. You could get yourself another device and request a replacement sim so you can at least use the tariff. You also need to report the lost device to EE so the device and sim can be blocked. Please see THIS

Re: Lost phone

Jamiexoi — Mon, 10 Jun 2024 20:06:46 GMT

I don't how much will that cost to pay off the phone

Re: Lost phone

bristolian — Mon, 10 Jun 2024 20:19:48 GMT

If you're on a traditional style contract with the airtime & device costs combined, then whatever your monthly payments are, multiplied by months remaining on your minimum term - minus a token discount of 4% IIRC.

If you're on a FlexPay plan where the device & airtime are split, then whatever is remaining on the device plan.

An upgrade fee should broadly reflect the costs also.

Re: Lost phone

XRaySpeX — Tue, 11 Jun 2024 08:22:27 GMT

Text INFO to 85075 to find out your Early Termination Fees. It will basically be months left x monthly charge - 4%.

Re: Lost phone

Chris_B — Tue, 11 Jun 2024 09:55:38 GMT

@XRaySpeX How ? Device is lost abroad and obviously no sim replacement yet.

Re: Lost phone

XRaySpeX — Tue, 11 Jun 2024 10:23:07 GMT

Yes, you're right, @Chris_B !