topic Re: Problems getting hash symbol recognised by banking apps in Apple Devices

Problems getting hash symbol recognised by banking apps

SIMEDS — Sun, 09 Jun 2024 17:51:31 GMT

when I connect to an automated IVR* system my keypad doesn’t produce tones to control it."

This has happened on 2 different banks int he last 48 hours --- i have an iphone 14

Re: Problems getting hash symbol recognised by banking apps

Rky — Sun, 09 Jun 2024 18:41:04 GMT

Are you trying UK number?

Same problems I faced while calling few Indian numbers and following IVR instructions but none of keys worked, later on I came to know the issue is international call and nothing related to EE as same was happening on other SIMs too

Not sure if this is related to your issue but somehow it may be

Re: Problems getting hash symbol recognised by banking apps

Chris_B — Sun, 09 Jun 2024 20:14:35 GMT

@SIMEDS The keypad most certainly does produce tones providing you’ve got it enabled and the device isn’t in silent mode

Open the Settings app.
Go to Sounds & Haptics > Keyboard Feedback.
Turn Sound on or off.

Re: Problems getting hash symbol recognised by banking apps

SIMEDS — Tue, 11 Jun 2024 17:18:42 GMT

Hi thanks - I can get the keyboard to make sounds- but not send a tone to the bank to enable me to use online banking

Re: Problems getting hash symbol recognised by banking apps

Rky — Wed, 12 Jun 2024 06:10:16 GMT

As I mentioned DTMF is not about sound, this is not related to the tone of iPhone silent mode or ring mode.

Dual tone multi-frequency (DTMF) is the sounds or tones generated by a telephone when the numbers are pressed. These tones are transmitted with the voice channel.

DTMF is used to control automated equipment and signal user intent, such as the number they wish to dial.