topic Re: Network provider Voicemail phantom notification in Apple Devices

Network provider Voicemail phantom notification

Profile closed — Wed, 08 Nov 2023 09:49:58 GMT

iPhone 14 pro

note the new notification blue bullet point and the red bubble over the voice mail key at the bottom right

phantom notification the last few days. Have deleted all voicemails via the network provider EE dial in service.
have switched on and off all notifications

have texted 150 to turn off voicemail completely

can anyone advise. Thanks

Re: Network provider Voicemail phantom notification

Christopher_G — Wed, 08 Nov 2023 12:25:14 GMT

Hi @Profile closed

Could you try leaving yourself a voicemail from another phone, then listen to the full message before deleting please?

Let me know if the voicemail indicator then goes.

Chris

Re: Network provider Voicemail phantom notification

Mrseb — Fri, 22 Mar 2024 11:24:02 GMT

I am also having the same problem been on there for months now went to EE shop with no success there either please can you help

many thanks

seb

Re: Network provider Voicemail phantom notification

James_B — Fri, 22 Mar 2024 11:48:03 GMT

Hi @Mrseb,

Did you try @Christopher_G's tip to leave a new voicemail and listen to it in full before deleting?

James

Re: Network provider Voicemail phantom notification

Mrseb — Sat, 23 Mar 2024 00:44:26 GMT

Hi

It didn’t work at first but tried it again all sorted thank you 🙏
Sent from my iPhone

Re: Network provider Voicemail phantom notification

Leanne_T — Sat, 23 Mar 2024 08:04:17 GMT

Thanks for coming back and letting us know @Mrseb

Glad to hear this is now sorted for you 🙂

Leanne.

Re: Network provider Voicemail phantom notification

Elliebells80 — Sun, 05 May 2024 15:11:43 GMT

Thank you! I've just tried this and it worked for me too. That red dot was driving me nuts!!!

Re: Network provider Voicemail phantom notification

Barrypepe — Tue, 03 Dec 2024 13:29:12 GMT

Im having this issue, ive tried leaving a number of voicemails and then deleting them but the phantom notification is still there as is the red bubble.

Re: Network provider Voicemail phantom notification

Ali_A — Tue, 03 Dec 2024 15:39:14 GMT

Hi @Barrypepe

If the steps in the solution from @Christopher_G haven't worked for you, please contact Customer Service where a guide will be able to reset your voicemail notification for you.

Please let us know how you get on.

Ali

Re: Network provider Voicemail phantom notification

GWPeel — Tue, 10 Dec 2024 11:14:43 GMT

Hi Paul,

So I now have this ; having just upgraded my SIM with EE.

Leaving myself a message creates a new visual Voicemail item which works fine to listen (and later delete) ; but calling Network Provider continues to say there are No Messages even when I'v left one.

Help please ?

Geoff

Re: Network provider Voicemail phantom notification

Barrypepe — Tue, 10 Dec 2024 13:23:50 GMT

I had the same issue, tried all the suggestions including leaving VM from another phone and deleting, turning off VM via 150: Then called 150 and went through menu to Tech support who reset the VM for me and cleared the problem.

Re: Network provider Voicemail phantom notification

GWPeel — Sun, 15 Dec 2024 15:54:34 GMT

In the end I had to call 150 and wait 25 mins to talk to a guy who fixed it in 10secs.

But not until I had tried and failed with the [in this case] useless 'new digital assistant'.

Why is 'reset your voicemail' not automated then ?

Geoff

Re: Network provider Voicemail phantom notification

Dave_Emm — Mon, 14 Apr 2025 15:25:32 GMT

Is the call to my phone from another phone to leave a voicemail to clear the issue free?

Is my call to retrieve the VM free?

If not then why are EE asking customers to pay for workaround fixes for their technical bugs?

Re: Network provider Voicemail phantom notification

Alex_H — Mon, 14 Apr 2025 17:26:48 GMT

Hi @Dave_Emm,

Welcome to the EE Community

As long as the other number was a UK number with inclusive minutes then it would not incur a charge for calling and leaving you a voicemail. And there is no charge for calling your own voicemail on your phone.

You can also call us on 150 free from your EE phone and one of our guides will be able to help sort this issue for you.

Alex

Re: Network provider Voicemail phantom notification

Fleurjoyce — Wed, 19 Nov 2025 07:13:58 GMT

I also have this problem but there is no voicemail. If i click on it, it calls a number (i then hang up)

Re: Network provider Voicemail phantom notification

bristolian — Wed, 19 Nov 2025 08:12:01 GMT

@Fleurjoyce wrote:
I also have this problem but there is no voicemail. If i click on it, it calls a number (i then hang up)

Have you tried following the advice in previous posts in this thread - calling yourself, leaving a voicemail, then calling to retrieve that voicemail & subsequently delete it?

If that fails to clear, then EE-CS on 150 should be able to clear this for you.