topic Re: No support in Apple Devices

No support

JohnH153 — Sun, 14 Apr 2024 21:11:33 GMT

I can’t use your app as you no longer support iPhone 7 !!!
what do you want me to do now ??

Re: No support

Profile closed — Mon, 15 Apr 2024 00:28:14 GMT

@JohnH153

You can log into your EE Account online using a Web Browser.

Re: No support

JohnH153 — Mon, 15 Apr 2024 10:01:59 GMT

No I can’t believe me I have tried and it keeps telling me there’s an
internal error 🤷‍♂️

Re: No support

Profile closed — Mon, 15 Apr 2024 11:14:03 GMT

Try again if not clear your browsers cache, history, cookies, etc.

Re: No support

James_B — Mon, 15 Apr 2024 11:15:02 GMT

Hi @Whatbullshiiitt,

Have you updated your phone's software recently?

The EE app supports iOS 12 or later and your phone should support iOS 15.8.

James

Re: No support

Schockwave — Mon, 15 Apr 2024 11:36:51 GMT

@JohnH153 , have you made sure that you have the latest IOS version on your phone? You may want to check by clicking updates in settings, if you have not already done so, and you should be able to log-into your account via the website if the app is not working for you.

Re: No support

JohnH153 — Mon, 15 Apr 2024 12:02:59 GMT

A client side application error has occurred

Re: No support

James_B — Mon, 15 Apr 2024 12:31:20 GMT

Have you been able to check if there are updates available for your phone, @Whatbullshiiitt?

James