topic Re: Hotspot no longer works. in Apple Devices

Hotspot no longer works.

scrilly96 — Fri, 05 Apr 2024 08:43:25 GMT

Hi there,

I recently finished my EE contract and I switched to a sim only plan.

Since doing this, I am now unable to use my personal hotspot on my laptop when I'm working out and about. This is hugely frustrating for me.

I have asked EE if this is to do with the deal I now have and they confirmed it is not. I have attached a screenshot of what I seem to get when I connect to my hotspot. It usually connects fine and then when I go to a website I get a 'Connect to the internet' screen as shown.

I have already tried resetting my Phone, laptop and have also tried forgetting my hotspot, changing the password and updating my phone...none of these things have worked.

Thanks
Shannon

Re: Hotspot no longer works.

Leanne_T — Fri, 05 Apr 2024 11:11:29 GMT

Hi @scrilly96

Thanks for coming to the community.

Can you hotspot to any other device?

Is your software up to date on the iPhone?

Leanne 🙂

Re: Hotspot no longer works.

scrilly96 — Fri, 05 Apr 2024 11:15:25 GMT

Hi Leanne,

Yes I’ve tried updating my phone (it’s on the latest software already) and I’ve tried connecting to other devices and the same thing happens

thanks

Shannon

Re: Hotspot no longer works.

Leanne_T — Fri, 05 Apr 2024 11:17:39 GMT

Thanks @scrilly96

Are you able to try the SIM card in another phone to see if you can connect?

This would help us to know if this is the SIM or phone that is unable to hotspot.

Leanne.

Re: Hotspot no longer works.

scrilly96 — Fri, 05 Apr 2024 11:19:37 GMT

Hi Leanne

Unfortunately I haven’t got another phone or a device that will take a SIM card to test this

Are you able to offer support for each scenario anyway?

Thanks

Shannon

Re: Hotspot no longer works.

Leanne_T — Fri, 05 Apr 2024 11:21:09 GMT

Hi @scrilly96

I would suggest giving us another call on 150 and our tech guides will run through some troubleshooting with you to see what is needed to get this sorted 🙂

Leanne.

Re: Hotspot no longer works.

scrilly96 — Fri, 05 Apr 2024 11:22:33 GMT

Hi Leanne

thanks.
Are any of these guides for troubleshooting available online?

thanks

shannon

Re: Hotspot no longer works.

Leanne_T — Fri, 05 Apr 2024 11:43:34 GMT

Hi @scrilly96

You can use the EE Online diagnostic tool, you can visit an EE Store for technical support or you would need to call us 🙂

Hope this helps.

Leanne.

Re: Hotspot no longer works.

bristolian — Fri, 05 Apr 2024 13:23:50 GMT

@scrilly96 wrote:I am now unable to use my personal hotspot on my laptop when I'm working out and about.

There's no screenshot attached to any post on this thread. SIM-only is still a pay-monthly plan and hotspot use is fully supported.

Re: Hotspot no longer works.

Jaemilli — Mon, 21 Oct 2024 11:20:54 GMT

Hi,

did you find a resolve for this?

i have recently done the same and now face the same problem.

if you could guide me to how you managed to sort this it would be highly appreciated!

thanks.