topic Re: Apple Watch standalone plan in Apple Devices

Apple Watch standalone plan

Hanski67 — Sun, 27 Aug 2023 18:02:00 GMT

Hi,

I have an iPhone with o2 and recently purchased an Apple Watch which I have set up using this phone. I now want to set up a phone line on this phone for my son. I can’t do this with 02 but EE have a stand-alone watch plan - £7. I need to set up an initial phone sim for £14 a month but I understand I can then cancel/convert this to the £7 standalone plan. However nobody in sales/ tech that I have spoken to today knows how to do this. Anyone got any ideas?! Thanks

Re: Apple Watch standalone plan

Chris_B — Sun, 27 Aug 2023 18:30:53 GMT

@Hanski67 To have a purchased elsewhere watch contract on EE you have to have it on an account that has a iPhone on that account and that iPhone has to be on a contract that does include a sim only contract. The £7 per month tariff you mentioned for the watch is not a stand alone watch tariff that has its own number for calls/text it has to be paired with a iPhone that’s on a contract. You can not cancel the phone contract to continue using the watch. EE sim only contracts are a minimum 12 months contracts.

Re: Apple Watch standalone plan

Hanski67 — Sun, 27 Aug 2023 18:35:59 GMT

Thanks so much for your reply Chris. My friends managed to do it but I’m wondering if they somehow managed to beat energy system because EE are completely stumped! They set up a £14 sim contract to enable them to set up the watch as a stand-alone watch with separate number to their phone. Once this was done, they contacted ee who converted the £14 sim only to a £7 standalone watch contract which the phone continues to run off?! It’s a total mystery and nobody at EE has a clue how they did it!

Re: Apple Watch standalone plan

Kiwi28 — Fri, 10 Nov 2023 23:20:04 GMT

Hi there, did you manage to find a solution? Trying to set a watch up for my daughter, many thanks

Re: Apple Watch standalone plan

James_B — Sat, 11 Nov 2023 07:50:39 GMT

Hi @Kiwi28,

Welcome to the EE Community. 🙂

Are you trying to setup a standalone plan or a paired plan with an iPhone?

If it's a paired plan, does your daughter have a pay monthly iPhone plan with EE?

James

Re: Apple Watch standalone plan

niccinoodles — Wed, 03 Apr 2024 10:05:32 GMT

m having same issue

I ordered a paired one and they sent a stand alone but can't change the plan even though it only got delivered today

Re: Apple Watch standalone plan

James_B — Wed, 03 Apr 2024 10:40:48 GMT

Hi @niccinoodles,

Welcome to the EE Community. 🙂

I'm sorry to hear your watch has been connected on an incorrect plan.

Our Customer Care Team will be happy to resolve this if you get in touch on 150.

James

Re: Apple Watch standalone plan

niccinoodles — Wed, 03 Apr 2024 10:45:05 GMT

I have tried they just tell me I need to cancel and reorder

Sent from my iPhone

Re: Apple Watch standalone plan

James_B — Wed, 03 Apr 2024 11:25:16 GMT

Did they arrange for a returns pack to be sent to you, @niccinoodles?

James

Re: Apple Watch standalone plan

Molly1992 — Tue, 17 Sep 2024 09:17:56 GMT

Hi, I have ordered the standalone Apple Watch and didn’t actually realise I had done.
my daughter already has a iPhone, can I pair it up with the iPhone so she can use her number on it? Or will it always be a separate number. Thanks

Re: Apple Watch standalone plan

Katie_B — Tue, 17 Sep 2024 10:24:13 GMT

Hello @Molly1992.

Is your daughters iPhone on the same account as your Apple Watch?

Katie

Re: Apple Watch standalone plan

Molly1992 — Tue, 17 Sep 2024 10:35:34 GMT

No the iPhone was brought last year and not on contract but her sim only contract is on the account that the Apple Watch is on?

Re: Apple Watch standalone plan

Katie_B — Tue, 17 Sep 2024 10:58:25 GMT

Hi @Molly1992.

If you have a pay monthly SIM on the same account, you will be able to pair these together at no additional cost.

Katie 🙂

Re: Apple Watch standalone plan

Molly1992 — Tue, 17 Sep 2024 11:06:08 GMT

Ah that’s perfect thank you. It says the watch comes with unlimited data, call and texts will that just not be used and the number will just appear for billing only then?

Re: Apple Watch standalone plan

Katie_B — Tue, 17 Sep 2024 11:14:16 GMT

Hi @Molly1992.

I have just taken a look at the Apple Watch Plans.

The Unlimited Unpaired Plan will have its own number and use its own allowances.

If you have purchased a paired plan then this will connect to your iPhone.

Katie

Re: Apple Watch standalone plan

Molly1992 — Tue, 17 Sep 2024 11:17:56 GMT

It has a number and says it’s a family member plan on the order details.

can I still pair it to the iPhone and sim only contract?

Re: Apple Watch standalone plan

Katie_B — Tue, 17 Sep 2024 11:43:48 GMT

Hi @Molly1992.

This plan will have its own mobile number and allowances.

If you want to be able to pair to your SIM only contract please give us a call.

Katie

Re: Apple Watch standalone plan

Molly1992 — Tue, 17 Sep 2024 11:48:46 GMT

I’ve brought as a present for my daughter for Xmas so would I not be able to pair it with her phone on Xmas day?

I don’t really want to do anything with it before then

Re: Apple Watch standalone plan

Katie_B — Tue, 17 Sep 2024 12:06:04 GMT

Hi @Molly1992.

The family plan can't be paired with another line.

I would recommend giving us a call and our customer care team can look into this further and ensure you are on the most suitable plan.

Katie