topic Re: Phone won’t charge keeps showing not a genuine battery in Apple Devices

Phone won’t charge keeps showing not a genuine battery

Shaniah2010 — Mon, 25 Mar 2024 20:49:45 GMT

Hiya I had a replacement phone from ee and ever since then it keeps saying not a genuine iPhone battery and won’t charge what can I do ???

thanks in advance

Chris_B — Mon, 25 Mar 2024 20:52:09 GMT

@Shaniah2010 You contact customer services about this and tell them the issue with the replacement device. How long have you had this device for ?

Shaniah2010 — Mon, 25 Mar 2024 21:00:38 GMT

Is there not a way I can chat to them online as don’t like speaking on the phone and Only since February

Northerner — Mon, 25 Mar 2024 21:10:32 GMT

There is no chat and you'll need to speak to them about this issue.

Thanks