topic Re: How do I fix? in Apple Devices

How do I fix?

liamtpry — Fri, 22 Mar 2024 14:06:44 GMT

I only went on a EE subscription for Apple Watch, now this shows up.. I'm not going to phone as I've seen other posts on here with the same issue (but no solution) saying how they waited for hours and loads of broken promises.

thanks

Re: How do I fix?

liamtpry — Fri, 22 Mar 2024 14:07:21 GMT

For your information, I have the Apple Watch Ultra and IPhone 14 Pro Max

Re: How do I fix?

Leanne_T — Fri, 22 Mar 2024 14:51:48 GMT

Hi @liamtpry

Thanks for coming to the community.

Do you have a pay monthly account?

How long ago did you join EE?

Leanne 🙂

Re: How do I fix?

liamtpry — Fri, 22 Mar 2024 14:52:52 GMT

Yes, and just a few days ago

Re: How do I fix?

Leanne_T — Fri, 22 Mar 2024 14:57:10 GMT

Thanks @liamtpry

If you have received this message when adding the data plan for the watch, you would need to call us in 150. The team can look into the account and run some checks to see if this can be added for you.

Leanne.

Re: How do I fix?

Chris_B — Fri, 22 Mar 2024 15:38:12 GMT

@liamtpry as you’ve just joined EE you can not just add an additional device to your account until you’ve made one payment for the phone contract.

If you do call customer services they might be able to process this as its just not possible via your online account yourself until you’ve been billed and paid for the contract.