topic Unable to get Apple TV/Apple Music in Apple Devices https://community.ee.co.uk/t5/Apple-Devices/Unable-to-get-Apple-TV-Apple-Music/m-p/1368908#M146576 <P>I have just switched over from BT to EE as my contract was nearing its end, everything seemed fine until I tried going on to my Apple TV (had a text confirming that EE had cancelled the existing BT contract) however I was due 6 months free Apple TV and Apple Music. I was sent a text link to enable the these services to go live however when I tried it kept saying on the Apple store 'Cannot Connect' tried the tech department who sent an email link however still not working, has anyone out there had similar issues?&nbsp;</P> Sun, 17 Mar 2024 10:46:19 GMT Pablo41 2024-03-17T10:46:19Z Unable to get Apple TV/Apple Music https://community.ee.co.uk/t5/Apple-Devices/Unable-to-get-Apple-TV-Apple-Music/m-p/1368908#M146576 <P>I have just switched over from BT to EE as my contract was nearing its end, everything seemed fine until I tried going on to my Apple TV (had a text confirming that EE had cancelled the existing BT contract) however I was due 6 months free Apple TV and Apple Music. I was sent a text link to enable the these services to go live however when I tried it kept saying on the Apple store 'Cannot Connect' tried the tech department who sent an email link however still not working, has anyone out there had similar issues?&nbsp;</P> Sun, 17 Mar 2024 10:46:19 GMT https://community.ee.co.uk/t5/Apple-Devices/Unable-to-get-Apple-TV-Apple-Music/m-p/1368908#M146576 Pablo41 2024-03-17T10:46:19Z Re: Unable to get Apple TV/Apple Music https://community.ee.co.uk/t5/Apple-Devices/Unable-to-get-Apple-TV-Apple-Music/m-p/1368925#M146577 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4320729">@Pablo41</a></SPAN>.&nbsp;</P> <P>Welcome to the EE Community.&nbsp;</P> <P>When clicking the link that you have been sent are you connect to WiFi?</P> <P>Katie</P> Sun, 17 Mar 2024 12:02:49 GMT https://community.ee.co.uk/t5/Apple-Devices/Unable-to-get-Apple-TV-Apple-Music/m-p/1368925#M146577 Katie_B 2024-03-17T12:02:49Z