topic Re: Esim in Apple Devices

Esim

pgriffinuk1 — Thu, 14 Mar 2024 17:36:49 GMT

If my phone has eSIM activated and I have to send it off repair how can I get temporarily transfer the number onto another phone?

Re: Esim

Christopher_G — Fri, 15 Mar 2024 07:53:16 GMT

Hi @pgriffinuk1

Are you sending the repair off through the EE Store? If so, they'll be able to give you a replacement SIM or eSIM there and then. Once you get your phone back, they'll be able to give you another eSIM for that.

Chris

Re: Esim

pgriffinuk1 — Fri, 15 Mar 2024 09:48:55 GMT

Hi @Christopher_G

I am not sending it off to EE. It is a sim only deal I have with EE.

Re: Esim

Christopher_G — Fri, 15 Mar 2024 14:08:46 GMT

Ah, OK thanks @pgriffinuk1

What kind of phone are you sending for repair, and what kind of phone will you be using temporarily?

Chris

Re: Esim

pgriffinuk1 — Fri, 15 Mar 2024 15:14:45 GMT

Thank you @Christopher_G

I will be sending an iPhone 13 Pro off for a charging repair

I will temporarily be using an iPhone SE 2nd gen (2020)

Re: Esim

Christopher_G — Fri, 15 Mar 2024 15:50:45 GMT

Good stuff, @pgriffinuk1

You should be able to transfer the eSIM through the 'quick start' setup on the iPhone. There are some instructions here on our 'What is an eSIM?' help page under the replacement section.

Chris

Re: Esim

pgriffinuk1 — Fri, 15 Mar 2024 15:55:39 GMT

Thanks @Christopher_G

Unfortunately as the main phone cannot be charged it seems the temporary phone doesn’t allow that method of transfer!!

Re: Esim

Christopher_G — Fri, 15 Mar 2024 16:00:59 GMT

Ah, OK @pgriffinuk1

In that case, you may need to order a replacement SIM either through our Mobile Care team, or in your nearest EE Store.

Chris